Job Purpose:Responsible to serve smaller and mid-sized customers through digital & voice channels (Core Accounts). Proactively pursue potential leads within our Core customer segment, to turn attractive leads into opportunities and close the business where beneficial for Hapag-Lloyd. Handle incoming Sales related requests received by Core customers. Guide customers and help navigate our online solutions. React to ad-hoc initiatives (e.g. fill a certain vessel / upsell specific product).
Job Responsibilities:Proactively reach out to core customers via phone/mail based on direction set by Area strategy. Answer incoming Sales related telephone calls (via Contact Center). Handle Sales related customer request (via Salesforce Case Management). Work on leads & opportunities of local Core Customers in Salesforce. Prepare, conduct and follow-up calls. Promote usage of self-service tools & digital products of Hapag-Lloyd to our customers. Handle quotation requests from Core Customers - when of interest of Hapag-Lloyd and not covered by online solution. Handle customer requests in a standardized way according to terms & conditions. Support with back-office activities like disputes of Core Customers, unrated shipments Document outcome in Salesforce in a transparent way. Gather and share market information collected during customer interaction. Where not supported by digital solution â handle quotations that originated from a customer call with standard terms & conditions.
Job Qualification:University degree or equivalent. Very good command of written and spoken English. Working knowledge of MS Office. Able to work well with others and follow guidelines. Hands on mentality to approach existing and new customers. Customer oriented attitude with willingness to set limits. Receptive and able to grasp new ideas. Independent, Self-starter and Target Oriented. Fluent in English. Knowledge of Salesforce (preferable).
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