Customer Care & Telesales Representative
Job summary
We are seeking a motivated Customer Care & Telesales Representative to handle customer inquiries, provide excellent support, and make outbound calls to promote and sell products/services. The role combines strong customer service with sales, requiring good communication, persuasion skills, and a target-driven attitude.
Job descriptions & requirements
We are seeking a motivated and customer-focused Customer Care & Telesales Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing excellent support, and actively engaging in outbound calls to promote and sell company products or services.
This role combines customer service excellence with sales performance, requiring strong communication skills, persuasion ability, and a passion for helping customers while achieving sales targets.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently
- Provide accurate information about products and services
- Identify customer needs and recommend suitable solutions
- Actively sell products/services through phone calls and follow-ups
- Maintain high levels of customer satisfaction and retention
- Record customer interactions and update CRM systems accurately
- Resolve complaints and escalate issues when necessary
- Meet and exceed daily, weekly, and monthly sales targets
- Follow up with potential customers to close sales opportunities
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