Customer Experience Associate – RH

ABOUT THE COMPANY

We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.

JOB SUMMARY

Customer Experience Associate – RH📍 Location: Onsite – Nairobi, Kenya🏢 Office Address: 3rd Floor, Principal Place, 13 School Lane, Westlands, Nairobi*Compensation & Benefits*✅ Paid training and ongoing support✅ Professional and collaborative work environment*Schedule Requirement*🕓 Availability to work from 4:00 PM to 5:00 AM (Kenya Time) is required.*About the Role*As a Customer Experience Associate, you will deliver exceptional customer service while creating a luxury customer experience. You will assist customers with inquiries, identify their needs, build strong relationships, and serve as a brand ambassador for RH, a global leader in luxury home furnishings and design.*Requirements*✔️ C1 English proficiency (Advanced/Fluent)✔️ At least 1 year of customer service experience (luxury retail, high-end furniture, or premium customer-facing environments preferred)✔️ Strong communication, interpersonal, and problem-solving skills✔️ Ability to multitask and work in a fast-paced environment✔️ Proficiency with Microsoft Office, Salesforce, Google Workspace, Mac OS, and iOS devices is preferred✔️ Availability to work onsite in Nairobi✔️ Availability to work the required schedule (4:00 PM – 5:00 AM)*What We Offer*✅ Competitive compensation package (salary + transportation allowance)✅ Paid training and continuous development support✅ Opportunities for career growth and advancement✅ Professional, inclusive, and people-focused work culture

REQUIRED SKILLS

Customer service, Customer support, CRM systems, Call center operation (customer support), Answering telephones and call management

REQUIRED EDUCATION

High, secondary school