Collections Agent
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Job summary
We are seeking a Collections Agent to contact customers, recover overdue payments, negotiate repayment plans, and meet monthly collection targets. The ideal candidate should have strong communication skills, basic computer literacy, and the ability to work under pressure.
Min Qualification:
Highschool
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Responsibilities:
- Contact customers by phone to follow up and recover overdue payments
- Negotiate repayment plans based on customer circumstances
- Maintain accurate call records and notes in the system
- Achieve daily and monthly collection targets
- Handle customer objections professionally
- Escalate complex cases when necessary
Requirements:
- Excellent communication skills (English is required)
- Basic computer skills (Excel / CRM systems)
- Ability to work under pressure
- Strong discipline and reliable attendance record
- Previous collections or customer service experience is a plus
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