Debt Collection Agent

Job Description;

Position Overview:
A person responsible for contacting individuals or businesses to collect overdue payments on accounts by negotiating for payment plans, resolving customer disputes, and ensure compliance with company policies.

Responsibilities;

1.      Account Management; The agent will be responsible for reviewing and managing of a portfolio of delinquent accounts by ensuring the target assigned is met and updating account information and documenting interactions with the debtors.

2.      Communication; He/she will be responsible for contacting debtors via a phone, email, or written correspondence to remind them of their outstanding debts, explaining payment terms, policies and penalties and negotiate for a repayment plan that align with company guidelines.

3.      Problem solving; Investigate and resolve disputes regarding debts and clarify issues related to the debt.

4.      Compliance; Ensure compliance with relevant laws, regulations, and industry best practices governing debt collection activities by maintaining confidentiality and professionalism in handling debtor information.

5.      Customer Relations; Foster positive relationships with customers through effective communication and negotiation skills, aiming to secure timely payments while preserving customer loyalty.

6.      Reporting; Providing feedback to management on challenges faced during collection process.

Qualifications;

        i.                        Diploma in business administration, finance, or a related field (preferred).

      ii.                        Previous experience in debt collection, customer service or a related field is preferred.

    iii.                        Strong communication and negotiation skills and excellent analytical and problem-solving abilities, with a keen attention to detail.

    iv.                        Proficiency in using collections software and Microsoft Office applications.

      v.                        Knowledge of relevant laws and regulations governing debt collection practices.

Remuneration

1.      Retainer of Kes 15,000

2.      Commission as per recovery