FACILITY BUSINESS DEVELOPMENT OFFICER

Job Summary

Reporting to the Medical Officer in Charge, the Facility Administrator will be responsible for the daily oversight and coordination of all Business development functions at the facility to ensure effective and efficient service delivery to both internal and external customers.

The job holder will be responsible to ensure effective business development and implementation of sales and marketing plans/programs for the facility while ensuring Gilgil Specialist Hospital’s brand standard is maintained and efficient co-ordination of marketing activities and projects to maximize revenue generation.

Key Responsibilities:

Quality Assurance

·        Work in liaison with the clinical leads to implement the quality and process improvement policies and activities.

·        Work in liaison with the clinical leads to monitor compliance to clinical indicators.

·        Monitor compliance of standards through audits and tracers and provide reports where need be.

·        Ensure compliance with the regulatory and accreditation requirements for the facility and continuously develop and champion initiatives to close quality gaps. 

·        Represent and participate in the Gilgil Specialist Hospital quality improvement committees.

·        Monitor the safety, security and cleanliness in the facility through regular rounds.

·        Maintain an up-to-date listing of referral facilities and ambulance services.

·        Maintain an up-to-date document management system as per Gilgil Specialist Hospital policies and procedures.

Marketing and Customer Experience

·        Champion service leadership initiatives in the facility and ensure continuous improvement and training in customer care across the clinic.

·        Lead in root cause analysis on customer complain, recommend action plans and monitor closure.

·        Ensure customer feedback data is collected and analyzed and action taken of feedback.

·        Ensure above 90% customer satisfaction index from both internal and external customers.

• Establish, develop and maintain business relationships with current and prospective customers in the assigned territory/market segment to generate new business for the company.

• Coordinate projects aimed at increasing market share, with a specific focus on local accounts.
• Establish and manage the sales budget and forecast for the facility in consultation with the Director.
• Develop marketing plans to support business growth, follow up on new leads, and drive projects forward.
• Manage local accounts and portfolios efficiently, while coordinating with the head office communications team to ensure standard operating procedures are followed as per Equity Afia brand standards.
• Arrange meetings for senior management with prospective clients, where needed.
• Effectively coordinate medical camps/ wellness programs in consultation with the Facility Administrator.
• Oversee the printing of all marketing collateral as per Gilgil Specialist Hospital standards.
• Ensure marketing collaterals are available during events and the equipment/materials are properly stored.
• Identify or create client/prospect outreach development tools/programs such as one-on-one meetings, medical camps, wellness programs, client alerts and other direct client communications.
• Monitor industry and geographical trends/news, competitor activity and draw conclusions, assess implications and prepare marketing and research recommendations to ensure the clinic is profitable.

Material and Equipment Management

·        Participate in the monthly stock take exercise and advise on ways to mitigate and/or reduce wastage/losses.

·        Work in liaison with the different session heads to maintain a supplies inventory by checking stock to determine inventory level.

·        Approve and expedite procurement requests for the different sections to Head Office while ensuring optimal utilization of allocated resources, equipment and consumables. 

·        Participate in verifying receipt of supplies for the facility.

·        Report any equipment breakage immediately to the management.

·        Ensure operation of all equipment in the departments by completing preventive maintenance requirements including IT equipment.

Revenue

·        Ensure daily reconciliations of all banking and petty cash.

·        Ensure monthly reconciliation of suppliers’ accounts.

·        Review and ensure reconciliation of all claim forms before being dispatched to Head Office.

·        Ensure daily reconciliation of patient accounts.

·        In liaison with the senior management and the Business Development Executive, develop and monitor marketing and business development strategies.

·        Ensuring that appropriate procedures and accounting systems are in place and are fully understood and complied with at all times.

·        Maintain an up- to-date assets register.

People Management

·        In liaison with the senior management, coordinate and participate in all talent acquisition initiatives and oversee effective induction of new hires as per the Gilgil Specialist Hospital onboarding checklist.

·        Rota planning and management for efficient payroll management, locum management and optimal leave liability.

·        Maintain and update the locum pool and provide periodic reports as and when required.

·        Maintain a filing system as per the approved Gilgil Specialist Hospital personnel file checklist and retrieve information as and when required.

·        Schedule monthly staff meetings and follow up on closure of action items from meeting discussions.

·        Track and ensure the achievement of minimal learning hours for all employees.

·        Update the Administrator’s HR tracker and provide periodic reports as and when required.

·        Promote a culture of safety for the employees within the facility.

·        In liaison with the senior management ensure an effective performance management process for all employees at the facility

Academic and professional qualifications

·        Bachelor’s degree/Diploma in Healthcare Management, Business Administration, Public Health, Nursing or any other relevant field.

·        Copy of national identification document(ID/Passport)

Experience

·        At least three (3) years working experience in a supervisory role.

Skills and competencies

·        Basic accounting skills

·        Proficient in computer applications

·        Good organizational and time management skills

·        Strong management and customer service skills