Head of Sales

Revenue Growth & Market Expansion

●     Formulate and implement comprehensive sales strategies to drive revenue growth across all product and service lines (industrial pumps, fire systems, and engineering solutions).

●     Establish and achieve ambitious sales targets aligned with the company’s business objectives.

●     Identify new markets, industry segments, and customer opportunities to expand Mather & Platt’s footprint.

●     Conduct regular market and competitor analysis to inform pricing strategies and positioning.

Acquisition and Management of High Value Contracts

●     Identify, pursue, and secure high-value industrial, commercial, and government contracts that drive top-line growth.

●     Oversee tendering, proposal development, contract negotiation, and closing processes.

●     Collaborate with technical, engineering, and operations teams to ensure seamless project delivery and client satisfaction.

●     Maintain a robust pipeline of strategic opportunities to meet and exceed revenue goals.

Strategic Partnerships and Alliances

●     Build and maintain long-term strategic partnerships with key stakeholders; contractors, distributors, engineering consultants, and project developers.

●     Foster collaborations that enhance market penetration, product reach, and brand value.

●     Represent Mather & Platt in trade exhibitions, conferences, and industry networks to strengthen brand visibility and reputation.

●     Develop joint business plans and partnership frameworks to drive shared success.

Servicing Contracts and After-Sales Growth

●     Expand the servicing and maintenance contracts portfolio to generate recurring revenue.

●     Ensure timely renewal and efficient execution of service-level agreements (SLAs).

●     Drive improvements in after-sales support and maintenance quality through collaboration with service teams.

●     Monitor customer feedback and implement corrective measures to maintain high satisfaction levels.

Customer Relationship Management and Retention

●     Build and maintain strong, trust-based relationships with key clients and partners.

●     Develop a customer relationship management (CRM) strategy to enhance communication, track engagement, and support follow-ups.

●     Collect and analyze customer feedback to improve product offerings and service delivery.

●     Identify and leverage upselling and cross-selling opportunities within existing accounts to increase wallet share.

Team Leadership and Performance Management

●     Lead, mentor, and motivate the sales team to deliver exceptional results and uphold company values.

●     Establish clear sales goals, performance metrics, and accountability frameworks.

●     Provide coaching and professional development opportunities to enhance team capability.

●     Promote collaboration between sales, technical, and operations teams for smooth project execution.

Strategic Planning, Forecasting, and Reporting

●     Develop annual sales budgets and revenue forecasts aligned with the company’s growth strategy.

●     Track sales performance, prepare management reports, and present insights for decision-making.

●     Provide recommendations on pricing, product development, and market positioning.

●     Ensure sales strategies are aligned with production and delivery capacities to maintain operational balance.

Targets / KPIs

●     90% Customer Satisfaction rate through NPS

●     85% Customer retention rate (Number of Repeat Customers per quarter)

●     5 new clients per quarter

●     1 strategic partnership per year

●     20% of revenue achieved through existing client base