Housekeeping Specialist

Company Name:

FMTECH Saudi Facility Management  Company

Job Objectives and Responsibilities:

The Housekeeping Specialist will be responsible for overseeing and managing all cleaning operations performed by the service provider. The role ensures that cleaning activities are carried out in line with contractual requirements, quality standards, and health and safety regulations. The Cleaning Specialist will conduct inspections, monitor performance, and support continuous improvement to maintain a clean, hygienic, and prestigious facility environment.

Main Responsibilities:

·           Monitor and inspect all cleaning services and ensure that the service provider meets agreed standards, frequencies, and KPIs.

·           Review and verify daily, weekly, and monthly cleaning schedules, ensuring all areas are serviced per FMMA requirements.

·           Supervise and evaluate housekeeping staff performance through the service provider and recommend improvements when necessary.

·           Ensure all cleaning activities comply with health, safety, and environmental standards and that correct materials and equipment are used.

·           Conduct regular audits and prepare inspection reports highlighting service quality, non-compliance, and corrective actions.

·           Coordinate with the client, FMMA operations team, and service provider for issue resolution and service enhancements.

·           Verify consumables and chemical usage reports submitted by the service provider and ensure cost-effective consumption.

·           Oversee and audit specialized cleaning works such as façade cleaning, floor polishing, carpet shampooing, and deep cleaning activities.

·           Support in reviewing method statements, risk assessments, and training records submitted by the service provider.

·           Participate in meetings with the FMMA team and client representatives to report on cleaning performance, challenges, and improvement plans.

·           Ensure compliance with all FMMA operational and safety policies, and support sustainability initiatives such as waste segregation and recycling programs.

Knowledge, Skills & Experience:

·           Comprehensive knowledge of cleaning operations, Grooming, and BICSc standards.

·           Familiar with the use of professional cleaning equipment, materials, and chemicals.

·           Strong understanding of quality, safety, and environmental compliance related to cleaning services.

·           Excellent inspection, reporting, and communication skills.

·           Ability to interpret and evaluate cleaning schedules, performance reports, and service-level agreements (SLAs).

Person Specifications:

·           Minimum 7 years of experience in cleaning operations.

·           Experience managing large-scale or high-profile facilities such as government, or corporate projects.

·           Strong organizational and observation skills, with attention to detail.

Qualifications:

·            Bachelor’s Degree in Administration, Hospitality, or a related discipline.

·            BICSc certification.

·            Other FM certifications will be an added advantage.