Hotel Security Manager (Located in Somalia)

Field

Detail

Job Title

Hotel Security Manager

Department

Security

Reports To

General Manager

Supervises

Security Supervisors, Security Guards, CCTV Operators

Location

Somalia

KEY RESPONSIBILITIES

1. Security Strategy & Risk Management

• Develop, implement, and regularly update the hotel security plan and standard operating procedures.
• Conduct ongoing security risk assessments covering the hotel perimeter, guest areas, back-of-house, and staff accommodations.
• Maintain a current threat analysis specific to the local environment and adjust security posture accordingly.
• Advise the General Manager on security matters affecting operations, events, and VIP visits.

2. Access Control & Physical Security

• Manage all access points to the hotel, ensuring strict control of vehicles, guests, visitors, and deliveries.
• Oversee the operation of CCTV surveillance systems, ensuring full coverage, functionality, and 24/7 monitoring.
• Supervise the search procedures for vehicles, luggage, and persons entering the premises.
• Control and issue all keys, access cards, and security equipment, maintaining a strict register.

3. Guard Force Management

• Recruit, train, deploy, and supervise the security guard team across all shifts.
• Prepare duty rosters ensuring adequate coverage at all posts — main gate, reception, back gate, parking, and patrols.
• Conduct daily briefings, drills, and ongoing training on emergency procedures, customer service, and use of equipment.
• Enforce discipline, uniform standards, and professional conduct among security personnel.

4. Emergency Response & Incident Management

• Serve as the incident commander during security emergencies including fire, medical incidents, civil unrest, or criminal activity.
• Establish and maintain evacuation plans, assembly points, and emergency contact lists.
• Coordinate with local police, military, private security providers, and emergency services as the situation demands.
• Conduct regular emergency drills for staff across all departments.

5. Investigations & Reporting

• Investigate all security incidents including theft, property damage, guest complaints, and staff misconduct.
• Maintain a confidential incident log and produce detailed investigation reports with findings and recommendations.
• Preserve evidence and, where appropriate, liaise with law enforcement for formal investigation.
• Report daily, weekly, and monthly security statistics to the General Manager.

6. Liaison & External Relations

• Build and maintain professional relationships with local security forces, police, intelligence services, and community leaders.
• Coordinate with private security firms, alarm monitoring companies, and fire safety contractors.
• Represent the hotel in security coordination meetings with other businesses, NGOs, and diplomatic missions where relevant.
• Gather and share security intelligence affecting hotel operations and guest safety.

7. Staff & Guest Safety Awareness

• Conduct security orientation and ongoing awareness training for all hotel staff.
• Brief guests discreetly on safety protocols without causing alarm.
• Ensure security presence is visible enough to deter threats but professional enough to maintain a welcoming atmosphere.

REQUIRED QUALIFICATIONS

Requirement

Detail

Education

Diploma in Security Management, Criminology, or related field. A Bachelor's degree is an advantage.

Professional Training

Military, police, or certified private security training background is strongly preferred.

Experience

Minimum 5 years in security management, with at least 2 years in a hotel, diplomatic, or high-value asset protection environment.

Language

Fluency in Somali and English (both written and spoken).

SKILLS & COMPETENCIES

• Strong knowledge of physical security systems including CCTV, access control, and alarm monitoring.
• Proven ability to lead, motivate, and discipline a security team.
• Excellent incident investigation and report writing skills.
• Calm under pressure with sound judgment in crisis situations.
• Strong interpersonal skills and the ability to balance firmness with hospitality.
• Understanding of the local security landscape, tribal dynamics, and political context.
• Basic first aid and firefighting knowledge.
• High level of integrity, confidentiality, and professional discretion.

KEY PERFORMANCE INDICATORS (KPIs)

• Zero serious security breaches on hotel property.
• Incident response time under 3 minutes.
• 100% of security staff trained and drilled quarterly.
• All security equipment maintained and functional at all times.
• Timely submission of incident reports (within 24 hours).
• Positive feedback on guest sense of safety and security presence.
• Effective access control with zero unauthorized entries recorded.