Loans and Collection Officer
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Job summary
The LO/CO is responsible for marketing loans, evaluating loan applications, processing documentation, and ensuring loan repayments are made as scheduled, with nil delinquency. The Loan/Collection Officer will also be instrumental in maintaining a high-quality loan portfolio and excellent customer satisfaction. High performance driven
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Nairobi, Kenya
Job descriptions & requirements
Diploma
- Market the loan portfolio products to the target clients, converting potential leads into customers, updating the marketing feedback track via Google, on a daily basis
- Evaluate the credit-worthiness of applicants through interviews and financial analysis.
- Process and verify loan applications, ensuring accuracy and completeness of all required documentation.
- Determine relevant risk factors and establish appropriate debt repayment plans.
- Clearly justify loan approval or rejection decisions and prepare corresponding reports.
- Send customer financial statements for MPESA/banks to the Verification Department for affordability checks.
- Respond to client inquiries, providing clear and accurate information about loan products, eligibility criteria, and terms.
- Counsel clients on loan policies, repayment responsibilities, and available options.
- Maintain a strong knowledge base of all loan products and services offered by the organization.
- Build long-term, trusting relationships with clients to ensure loyalty and satisfaction.
Portfolio Management
- Document all client interactions and follow-up actions in the loan origination system.
- Monitor loan performance and flag potential issues for timely resolution.
- Ensure compliance with all applicable regulations, lending policies, and internal guidelines.
- Operate in accordance with established key performance indicators (KPIs) and contribute to overall branch targets.
Business Development & Cross-Selling
- Identify client needs and offer suitable loan products accordingly.
- Suggest alternative financing channels or products to meet client goals.
- Develop referral networks and promote loan services to new and existing customers.
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