Manager, Business Development at Standard Bank Group

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative). The group is listed on the JSE Limited, share code SBK, and the Namibian Stock Exchange, share code SNB. The largest bank in the world, ICBC, is a 20.1% shareholder in the group. Other than the 20.1% ICBC shareholding, 32.9% of Standard Bank’s shareholder base is foreign. We subscribe to the Code of Banking Practice, a set of principles governing banking in South Africa and ensuring the highest standards of professionalism, integrity and fairness.Job PurposeAchievement of the sales targets, income and profit budgets by way of managing the behavior of our own staff and our relationships with group company staff through training, support and motivation. To ensure ongoing and successful sales and distribution of Insurance and bancassurance products thought the branch network. Manage and develop sales strategies and identify opportunities. Implement strategies for profitable results.Key ResponsibilitiesSales management Oversees the insurance sales performance across all products both general and life in the Personal and Private Banking (PPB) client segment.Clearly understands sales targets set and influences and drives the achievement of SBIL sales targets within PPB.Ensures that SBIL cross-selling takes place in new and existing business, within all the branches and channelsPlans and executes exciting innovative SBIL related sales tactics.Markets and provides information on the full range of products to customers both internal & External to optimise cross-sell.Identifies gaps/anomalies and develops ideas to rectify and improve performance.Assists in the development and repositioning on new product initiatives.Provides timeous feedback to the teams on queries/complaints and sales statistics.Analyses data to understand where the sales gaps, are within the products and the different channels.Advises and shares best practices, tactics and actions plans with the bank sales staff to close sales gaps.Employ, train and produce talented staffCoach and mentor staffTarget setting and implementing the same within PPBCorrection of poor performanceApply knowledge, resources and experience to resolve problemsHandles basic activities/queries that fall within the policy terms and understands impact of actions on other areas of the business (claims/underwriting/sales). Differentiates between product features and benefits based on customer needs. Relationship Building Constantly maintains a professional environment and celebrates successes.Builds and Maintains relationships with the Head PPB and Client Segment Heads within PPBBuilds and maintains relationships with Relationship and Branch Managers/Universal Bankers and Consultants and direct sales teams and collaborates and integrates with them.Attends regular meetings with branch teams (Branch, VAF and business segments in PM).Participates in the branch connects/hurdle sessions.Effectively uses the connect session as a forum to do presentations on the various SIAL products to the stakeholders.Builds knowledge at the connect sessions, manages the overall process of attendance, convenes meetings, minutes, monitors performance, facilitates discussions and debate. Utilises the forum as a vehicle for formulation and implementation of business strategy.Services all complaints, in respect of the products.Supports other business areas and other departments within SBILApplies knowledge, resources and experience to resolve problems.Takes personal responsibility for coaching and mentoring others.Integrates all members of the team into a harmonious unit committed to the team vision and direction within the team (Intra-team). Encourages, clarifies, and shows the team how to reach common and shared goals (work is done in team context). Fosters team spirit through competitiveness.Identifies and acts upon potential sales opportunities. Training Manage competency-based training on products (short and long-term) with various stakeholders as and when required.The stakeholders are trained accredited, and coached on the various products.Ensure sales training in conducted for customer facing teams Office Management Completes all administration requirements timeously, e.g. weekly calling reports, staff training sign-on and activity sheets and discusses this daily with the branch manager or pro-active manager Process implementation Implements new processes in the branches concerning changes to and launches of new products. Risk & ComplianceProvides complete disclosure to the customers in terms of accreditation, service fees, and commission. Responsible for adoption within section of all compliance, Anti money laundering and sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP onboarding and continued business engagement in instances where no adverse information is availableEnsures proper record keeping in terms of proceeds of crime and Anti money laundering the Banking Act (Cap ) The Anti-corruption and Economic Crimes Act, the Insurance Act (Cap ) and any other relevant legislationEnsure all forms are completed correctly and send to operations for uploading to Bancassurance policy management system as the record keeper.Assist channel in achieving their risk compliance ratings in terms of all SBIL requirements.Ensure customers are satisfied with SBIL products bought in channelEnsures compliance with all relevant regulations while dealing with clients REQUIREMENTSQUALIFICATIONS Type of Qualification: Relevant Business DegreeField of Study: Banking or any other relevant field Experience Required Wealth and InvestmentConsumer & High Net Worth5-7 yearsThe role requires experience in offshore financial environment with an ability to gather and analyse statistical information. ADDITIONAL INFORMATIONBehavioral Competencies: Adopting Practical ApproachesArticulating InformationChecking DetailsConveying Self-ConfidenceDeveloping StrategiesDocumenting FactsExamining InformationFollowing ProceduresProducing OutputResolving ConflictShowing ComposureUnderstanding People Technical Competencies: Application & Submission Verification (Consumer Banking)Banking Process & ProceduresClient ServicingMind of Customer ExperienceProcess GovernanceProduct Related Systems (Consumer Banking)