MARKET EXPANSION AFTERSALES EXECUTIVES
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Job summary
Identify and pursue new market opportunities for aftersales products and services within assigned territories
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kenya
Job descriptions & requirements
JOB TITLE: MARKET EXPANSION AFTERSALES EXECUTIVES
NATURE OF JOB: FULL TIME
SALARY: KSHS. 30,000
JOB LOCATION: NAIROBI, EASTERN & CENTRAL REGION
DUTIES AND RESPONSIBILITIES
Market Expansion & Business Development
- Identify and pursue new market opportunities for aftersales products and services within assigned territories.
- Conduct market surveys and territory mapping to identify high-potential areas for expansion.
- Analyze customer needs, competitor activities, and market trends to support business growth strategies.
- Develop and implement regional market penetration plans aimed at increasing brand visibility and market share.
- Recommend suitable locations for establishment of service centers, spare parts outlets, and dealer shops.
Dealer Recruitment & Relationship Management
- Identify, recruit, evaluate, and onboard new dealers and business partners in strategic regions.
- Support newly appointed dealers through orientation, training, and operational guidance.
- Build and maintain strong business relationships with dealers to ensure long-term collaboration and performance.
- Conduct regular dealer visits to assess operational performance, stock levels, customer feedback, and compliance with company standards.
- Monitor dealer sales performance and recommend improvement strategies where necessary.
Aftersales & Spare Parts Sales
- Drive spare parts sales growth across assigned regions through dealer engagement and direct market activation.
- Promote aftersales products and services to existing and prospective customers.
- Monitor stock movement and demand trends to support proper inventory planning and product availability.
- Work closely with dealers and internal teams to ensure timely supply and distribution of spare parts.
- Support implementation of promotional campaigns and sales activation activities aimed at increasing aftersales revenue.
Customer Relationship & Support
- Ensure high levels of customer satisfaction through prompt response and quality aftersales support.
- Address customer complaints, concerns, and inquiries professionally and within acceptable timelines.
- Gather customer feedback and provide market intelligence reports to management for decision-making.
- Build customer loyalty by maintaining regular follow-ups and aftersales engagement initiatives.
Reporting & Administration
- Prepare and submit daily, weekly, and monthly sales and market activity reports.
- Maintain accurate records of dealer onboarding, market visits, customer interactions, and sales performance.
- Provide regular updates on competitor activities, pricing trends, and emerging business opportunities.
- Ensure achievement of assigned sales and expansion targets within the set timelines.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Degree or Diploma in Marketing, Business Administration, or any related field.
- Proven experience of at least two (2) years in a similar role.
- Strong understanding of market expansion and dealer network development.
- Experience in spare parts sales or aftersales operations is an added advantage.
- Excellent communication, negotiation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and meet targets.
- Good teamwork and relationship management skills.
- Proficiency in Microsoft Office applications.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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