Moderator

Requisition ID:  req45326

Job Title:  Moderator

Sector:  Protection and rule of law

Employment Category:  Fixed Term

Employment Type:  Full-Time

Open to Expatriates:  No

Location:  Hagadera, Kenya

Work Arrangement:

Job Description

TheInternational Rescue Committee’s (IRC) mission is to help the world’s mostvulnerable people survive, recover, and gain control of their future. The IRChas been working in Kenya since 1992, providing health care, women’s protectionand empowerment, protection, governance and rights, and nutrition services torefugees and the host communities.

Signpost

Signpost is an innovative digital initiative providingthe humanitarian community with a platform to reach refugees, asylum seekersand crisis-affected communities around the world with accessible information. is part of the global Signpost initiative, taking a holisticapproach to address information needs in Kakuma, Hagadera (Dabaab) and Nairobi. is a useful information resource for people in need, fosters morein-depth community, more trust, and, most importantly, more utility for itsusers.

Job Overview :

IRC isseeking a Moderator to be based in Hagadera under the direct supervision of aSenior Editorial Officer. The Moderator will be responsible for communicatingdirectly with users daily, replying to comments, messages, andquestions. 

Major Responsibilities :

Engage users in conversationsonline based on the guidelines. Reply to messages and commentsreceived on social media channels with the help of the Signpostteam and moderation guidelines. Collaborate with Senior EditorialOfficers, Roving Service Mapping Officer, ProtectionManager, and protection teams to develop thorough, vetted,well-researched answers. Where necessary, link or supportthe users with information on where/ how they can access services in relationto the service mapping information available. Feedback on representative andnoteworthy comments and write an analysis of the month’s communications(including responses to posts, trends in conversation and information gaps). Share insights, feedback, culturalawareness, contextual knowledge, and learning with the wider team on an ongoingbasis. Analyse information gaps amongstthe affected populations to feed into future content creation. Keep up to date with all the newinformation put out on an ongoing basis and attend regular trainings asrequired. Track and analyze information requests on social media channels to identify trends and/or issues and proposesolutions and ideas to improve the effectiveness of the program’s communicationstrategies and activities. Support in management and capacity building of Community staff. Follow protocol to escalate anycommunication from at risk cases to Protection team. Any other responsibility as may beassigned by the supervisor.

Key Working Relationships :

PositionReports to : Senior Editorial Officer.
Position directly supervises : Julisha community staff.

Qualifications
Typingspeed of at least 30 words per minute Knowledgeof social media platforms such as Facebook Experience working with ContentManagement Systems (CMS) such as Zendesk Abilityto act with discretion, integrity, and diplomacy An understanding of the power andimportance of accurate information and the ability to exercise strong judgementin ensuring all answers are accurate. High emotional intelligence

Education :

Diplomaor advanced relevant technical (such as media, journalism, communication)qualifications.

Language Skills : 

Advancedoral and written Kiswahili, and English language skills. Knowledge of Arabicand/or Somali languages is an added advantage.

Preferred Experience

Experienceworking with refugees, asylum seekers, displaced persons, refugee hostingcommunities At least one year of experience working with social medialplatforms such as Facebook Excellentverbal and written communication skills, great attention to details and, anoverall ability to be clear and concise in all communications. Strongorganizational and time-management skills; proven ability to prioritize anddeliver on time Stronganalytic problem-solving skills with ability to work both independently and ina dynamic, cross-functional team Proficientin Microsoft Office suite (Word, Excel, PowerPoint etc.) Demonstratedability to work effectively with stakeholders at all levels Basic knowledge of digital design

WorkingEnvironment :

Standardoffice and field work environment.

Standards of ProfessionalConduct : The IRC and IRC workers adhere to the values and principlesoutlined in IRC Way - Standards for Professional Conduct. These are Integrity,Service, and Accountability. In accordance with these values, the IRC operatesand enforces policies on Beneficiary Protection from Exploitation and Abuse,Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, andAnti-Retaliation.

Gender Equality : IRC iscommitted to narrowing the gender gap in leadership positions. We offerbenefits that provide an enabling environment for women to participate in ourworkforce including parental leave, gender-sensitive security protocols andother supportive benefits and allowances.

Kenyan nationals are encouragedto apply. International allowances are not available for this position. Salaryand employee benefits are compliant to the Kenyan NGO Sector.

IRC is an Equal OpportunityEmployer. IRC considers all applicants on the basis of merit without regard torace, sex, color, national origin, religion, sexual orientation, age, maritalstatus, veteran status, disability or any other characteristic protected byapplicable law.

Disclaimer:

Pleasetake note that International Rescue Committee (IRC) does not ask for any feesin connection with its recruitment processes.