Operations Manager

Key Responsibilities:

·       Lead the overall operational management of the institution, ensuring efficient and effective day-to-day operations.

·       Develop and implement operational policies, systems, procedures, and administrative frameworks.

·       Coordinate academic support services and ensure seamless collaboration between academic and administrative departments.

·       Establish operational structures for admissions, student registration, scheduling, examinations, certification, and graduation processes.

·       Oversee facilities management, classroom readiness, workshops, laboratories, equipment, and learning resources.

·       Ensure compliance with relevant education regulations, accreditation requirements, and institutional policies.

·       Manage institutional budgets, operational expenditures, procurement processes, and resource utilization.

·       Develop and monitor operational KPIs and prepare regular performance reports for senior management.

·       Supervise administrative, support, and operations staff, ensuring high levels of performance and accountability.

·       Coordinate student support services to promote a positive and productive learning environment.

·       Oversee health, safety, security, and risk management across the institution.

·       Manage relationships with external stakeholders, including regulators, training partners, suppliers, and service providers.

·       Support business development initiatives, institutional growth, and strategic partnerships.

·       Drive continuous improvement initiatives that enhance operational efficiency and service delivery.

·       Perform any other duties assigned by the Managing Director.

Qualifications:

·       Bachelor’s degree in Business Administration, Education Management, Operations Management, Public Administration, or a related field.

·       10+ years of experience working in a vocational training institution, TVET institution, technical college, skills development center, or a similar educational institution is mandatory.

·       Demonstrated experience in establishing, managing, or scaling operations within a newly established institution will be a distinct advantage.

·       Experience managing multidisciplinary teams and institutional operations.

·       Strong understanding of educational administration, operational planning, and institutional governance.

·       Strong stakeholder engagement and relationship management skills.

·       Excellent communication, negotiation, and interpersonal skills.

·       High level of integrity, professionalism, and accountability.

·       Strong analytical and problem-solving abilities.