RIDER - PHARMACEUTICAL

Job Title: Rider – Pharmaceutical

Reports To: Logistics/Operations Manager

1. Job Purpose

To ensure timely and safe delivery of pharmaceutical products to pharmacies, clinics, and healthcare facilities. The role safeguards product integrity, maintains compliance with pharmaceutical handling standards, and supports customer satisfaction while keeping the Logistics/Operations Manager fully informed.

2. Key Responsibilities

A. Liaison & Stakeholder Management

• Act as the primary contact between the company and clients during deliveries.
• Coordinate with warehouse, dispatch, and customer service teams.
• Escalate client concerns, operational challenges, and delivery issues when necessary.

B. Delivery Operations Oversight

• Execute daily delivery schedules for pharmaceutical products.
• Ensure safe handling and transportation of medicines.
• Verify delivery notes and obtain client acknowledgments.

C. Asset & Vehicle Management

• Conduct routine checks and maintenance of the motorbike.
• Report mechanical issues promptly for repair.
• Ensure proper documentation of vehicle usage and fuel consumption.

D. Customer Service

• Maintain professional interaction with clients during deliveries.
• Handle customer concerns promptly and courteously.
• Provide accurate information on delivery timelines.

E. Compliance & Risk Management

• Adhere to traffic rules and company safety policies.
• Ensure compliance with pharmaceutical handling regulations.
• Maintain operational licenses and certifications.

F. Reporting

• Maintain accurate delivery records and logs.
• Provide weekly and monthly summaries to the Logistics/Operations Manager on delivery performance, client feedback, and vehicle condition.

Key Performance Indicators (KPIs)

• Timeliness and accuracy of deliveries.
• Customer satisfaction ratings.
• Compliance with safety and pharmaceutical handling standards.
• Vehicle condition and maintenance records.
• Accuracy of delivery documentation.

3. Qualifications

• Valid motorcycle riding license (Class A/B3).
• Minimum 1- 2 years experience in pharmaceutical or related deliveries.
• Knowledge of Nairobi and surrounding routes.
• Basic understanding of pharmaceutical handling standards.

4. Skills and Competencies

• Strong riding and navigation skills.
• Reliability, discipline, and integrity.
• Ability to work under pressure and meet strict timelines.
• Good communication and interpersonal skills.
• Basic mechanical knowledge of motorbikes.
• Familiarity with delivery tracking systems.
• Problem-solving and conflict resolution abilities.