SECURITY OPERATIONS MANAGER
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Job summary
Develop and execute strategies to retain existing clients while identifying and securing new business opportunities
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
VACANCY: SECURITY OPERATIONS MANAGER
(A Senior Managerial Role in Private Security)
Our Client
A well-established, second-tier private security company operating nationwide seeks a results-driven Security Operations Manager to lead and optimize its field and support operations. The Role – Manager, Private Security Operations This is a core managerial position responsible for the strategic and day-to-day leadership of the company's security delivery functions. As the senior manager overseeing branches, technical units, and specialized teams, you will ensure operational excellence, client retention, and business growth.
Key Managerial Responsibilities
- Growth & Client Retention – Develop and execute strategies to retain existing clients while identifying and securing new business opportunities.
- Policy & SOP Management – Create, implement, and regularly update operational policies, procedures, and SOPs to ensure regulatory compliance and efficiency.
- Branch &; Team Leadership – Provide direct oversight and strategic direction to branch managers, ensuring all regional operations align with corporate goals.
- Management of Security Guards & Supervisory Team – Directly oversee the entire guard force and field supervisors, ensuring optimal deployment, discipline, performance standards, and career progression pathways.
- Client Escalation Management – Act as the primary point of escalation for client concerns; resolve issues within 12 hours and complete formal incident investigations promptly.
- Operational Efficiency – Assess current operational structures and implement data-driven changes to improve workflow and productivity.
- Administrative & Budget Control – Manage the Operations Department's administration, including cost-effective systems and strict budgetary controls.
- Performance Management – Conduct regular performance reviews for operational staff (including guards and supervisors), offer mentorship, and take corrective action when needed.
- Specialized Unit Oversight – Supervise key divisions including the Training School, Technical Department, and Canine Section, ensuring each meets company and industry standards.
Ideal Skills Summary the manager
Experienced private security managers who can balance strategic leadership with hands-on operational control – especially those skilled in managing large teams of guards and field supervisors. If you have a track record of improving efficiency, maintaining discipline, and driving client satisfaction, this role is for you
- Team Leadership – Motivate, discipline, and retain a large guard force plus field supervisors.
- Supervisory Chain Management – Ensure supervisors enforce standards and maintain guard discipline.
- Conflict Resolution – De-escalate disputes among guards, supervisors, and clients.
- Rostering & Deployment – Optimize shift schedules and emergency cover across multiple sites.
- Security Risk Assessment – Identify site vulnerabilities and adjust guard post orders.
- Incident Command – Lead real-time response to theft, fire, medical, or intrusion events.
- SOP & Post Order Writing – Create clear, enforceable procedures for frontline staff.
- Client Escalation Management – Resolve client issues within 12 hours (per advert).
- Budget & Payroll Control – Manage costs, verify guard attendance, and prevent payroll fraud.
- Data-Driven Decision Making – Use incident reports and patrol logs to improve deployments.
- Security Tech Literacy – Use GPS tracking, CCTV, and access control systems.
- Root Cause Analysis – Investigate guard failures (e.g., sleeping on duty) to fix underlying issues.
- Decisiveness Under Pressure – Handle after-hours emergencies (e.g., last-minute guard absences).
- Integrity & Resilience – Remain incorruptible and composed despite constant pressure.
- Military/GSU Command Presence (bonus) – Brings crisis discipline and authority.
Who Should Apply
Experienced private security managers who can balance strategic leadership with hands-on operational control – especially those skilled in managing large teams of guards and field supervisors. If you have a track record of improving efficiency, maintaining discipline, and driving client satisfaction, this role is for you.
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