Senior Officer, UNHCR Collaboration Program

Job Summary

The Program Officer provides comprehensive support to the UNHCR Collaboration Project (UNCP) as well as miscellaneous administrative support to the headquarters office.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Title:  Senior Program Officer, UNCP
Location: Nairobi, Kenya 

Grade: 7
Monthly Gross:  Kshs. 163,000

Reports To:  Deployment Program Manager (Cambridge, MA)
Supervision Given: None

RefugePoint was founded in 2005 to provide lasting solutions for the world’s most vulnerable refugees. We work to fill the critical and unmet needs of people affected by war and conflict that have fallen through the net of humanitarian assistance, in particular women, children and urban refugees.

The Program Officer provides comprehensive support to the UNHCR Collaboration Project (UNCP) as well as miscellaneous administrative support to the headquarters office.  The position will work closely with the Deployment Program Manager in Cambridge, as well as various staff members both based at our Cambridge headquarters and Nairobi office.


UN Collaboration Project Support

  • Manage the UNCP casework database, including regularly reviewing narrative and statistical reports and maintaining a central tracking system for core statistics and other data, including a method for regular monitoring, learning, and evaluation;
  • Maintain a database or other system for tracking all dates of employment and deployment(s) for all program staff, including a method for analyzing trends in staff retention;
  • Lead all aspects of the program’s annual monitoring and evaluation survey, including drafting the survey questions, soliciting responses from program staff, analyzing the data, and presenting the results;
  • Manage the program’s file management systems, namely Google Drive and the relevant folders on the headquarters server, in order to ensure that all systems and resources remain current at all times;
  • Prepare and submit monthly and biannual staffing reports to UNHCR and compile relevant statistics for quarterly, annual, and other program reports to other donors;
  • Ensure compliance with necessary administrative requirements of the program and maintain forms on ApplicantStack;
  • Assist in data manipulation and visualization of program outputs;
  • Compose and circulate content for the Quarterly Report;
  • Respond to requests for information from other headquarters staff and UNHCR as needed, in particular for budgeting, fundraising and external communications purposes;
  • Review monthly expense reports from all UNCP program staff, paying particular attention to whether the documented expenses are approvable according to current policies;
  • Systematically inform finance and administration staff of any anticipated transitions, including any new hires, departing staff, periods of unpaid leave, etc;
  • Draft and distribute documentation confirming all (project) benefits that program staff may expect to receive when on deployment, adjusting as appropriate (A&R - appraised of all benefits that UNHCR provides, knowing whether a duty station is A&R, communicate back and forth with UNHCR, travel allowances for the agency, some understanding of African geography and travel, etc;
  • Track and maintain key personnel documentation for all program staff, from time of initial onboarding, through any periods of transition (for example, from one deployment to another), to time of final offboarding, paying particular attention to any documents that may be expiring and may need to be renewed;
  • Maintain the internal staff webpage for UNCP staff, chiefly by adding new staff, continuously updating entries for existing staff, archiving departing staff;
  • Develop activities and lines of communication that promote further connectivity between Experts, as well as between the UNCP and the other RefugePoint programs and offices;
  • Organize regular “brown bag” presentations for RefugePoint headquarters staff, providing more detailed updates on particular aspects of the program.

Other duties as assigned.  



  • Bachelor’s Degree in a relevant discipline including Business Administration, Social Sciences, International Development, Human Resource, Community Development from a recognized institution.


  • At least two to three years’ experience working in a non-profit or UN agency;
  • Previous program support experience;


  • Excellent organizational and time management skills;
  • Ability to work well in a team setting;
  • Strong writing and analytical skills;
  • Strong interpersonal and diplomacy skills;
  • Ability to navigate administrative systems and work effectively and efficiently in a structured environment;
  • English language fluency required;
  • Demonstrated ability to work well under pressure, maintaining flexibility and attention-to-detail;
  • Strong computer skills, including Microsoft Office, Google Drive, Zoho/ApplicantStack, Salesforce
  • Enthusiasm for and dedication to working with vulnerable populations and ability to conduct oneself in a professional and courteous manner at all times;
  • Ability to travel internationally; and
  • Willingness to work during core hours as defined by the Deployment Program Manager, to ensure overlap with colleagues in different time zones.

Special Requirement:
A recent Police Clearance Certificate

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