Job Summary

Overall management of the daily operations of a store including staff management, financial management, merchandising, driving sales and customer service, ensuring best practices and meeting quality standards to achieve key results and support company strategies.

  • Minimum Qualification: Diploma
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

Main Job Tasks, Duties and Responsibilities
•    Direct and oversee the recruitment, selection, training and development of staff to build and sustain a high performing team
•    Performance manage staff including appraisals, disciplining, counseling, coaching, motivation and mentoring
•    Ensure compliance with all labor laws and regulations
•    Promote collaboration between staff members to develop a productive work environment
•    Schedule and assign employees to meet operational requirements and maximize productivity
•    Develop and implement processes to ensure follow through and completion of tasks
•    Update and maintain financial records and reports including sales reports, banking, payroll reporting, expenditure
•    Analyze and interpret reports to make sound business decisions and ensure sales and profit goals are achieved
•    Monitor and analyze market trends and customer needs
•    Generate sales forecasts
•    Prepare and manage store budgets to meet financial objectives
•    Control expenditure and improve cost effectiveness
•    Monitor and maintain inventory levels
•    Ensure new merchandise gets to the sales floor in a timely manner
•    Coordinate contracts to ensure availability of merchandise and services
•    Implement and monitor loss prevention procedures to minimize shrinkage
•    Demonstrate in-depth product knowledge and maintain awareness of new products and services
•    Develop and implement business strategies to attract new customers, expand store traffic and increase sales and profitability
•    Maximize sales potential to meet monthly sales goals
•    Maintain a high standard of merchandising, placement, store signage and display
•    Oversee effective merchandise presentation
•    Determine advertising and sales promotions to market merchandise
•    Develop pricing policies in accordance with merchandising and trends
•    Ensure accurate and competitive pricing
•    Deliver excellent service to ensure customer satisfaction
•    Investigate and effectively address customer complaints and concerns
•    Initiate, implement and monitor operational and staff policies and procedures
•    Oversee safety and operational reviews
•    Ensure security of store and merchandise through the implementation of appropriate security systems and measures
•    Comply with safety, health and sanitation best practices and regulations
•    Develop and implement action plans to correct any deficiencies
•    Ensure compliance with company policies and procedures
•    Maintain quality assurance standards

Education and experience
•    High school diploma or bachelor's degree in business or related field preferred
•    Working knowledge of business management principles and processes
•    Working knowledge of financial reports, forecasting, budgeting and pricing
•    Working knowledge of customer service principles and customer relationship management
•    Current and in-depth market and product knowledge
•    Experience in performance management and development of staff
•    Experience in scheduling and coordinating staff
•    Experience in inventory control
•    Working knowledge of relevant computer applications

Key skills and competencies
•    Strategic planning skills
•    Organizational skills
•    Attention to detail and accuracy
•    Communication skills
•    Customer service orientation
•    Problem analysis and problem solving
•    Judgment and decision-making
•    Supervisory skills
•    Team player

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