SUPERMARKET BRANCH MANAGER
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Job summary
Our client, a fast-growing Tier II Supermarket, is seeking experienced and results-driven Branch Manager to oversee daily operations across multiple branches. The ideal candidate will ensure smooth store operations, drive sales growth, manage staff performance, control inventory, and deliver excellent customer service while maintaining compliance with company policies and industry standards.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kenya
Job descriptions & requirements
JOB TITLE: SUPERMARKET BRANCH MANAGER
NATURE OF JOB: FULL TIME
INDUSTRY: RETAIL /SUPERMARKET
SALARY: KSHS.25,000-30,000
JOB LOCATION: KITENGELA
DUTIES AND RESPONSIBILITIES
Store Operations Management
- Oversee day-to-day operations to ensure efficient, smooth, and profitable running of the branch
- Ensure compliance with company policies, procedures, and retail best practices
- Monitor store cleanliness, layout, and merchandising standards
Sales & Performance Management
- Drive sales growth and achievement of branch targets
- Analyze sales reports, customer trends, and stock movement to optimize performance
- Implement promotions, pricing strategies, and in-store marketing initiatives
Inventory & Procurement Control
- Oversee stock ordering, receiving, storage, and replenishment
- Ensure optimal stock levels to prevent overstocking or stock-outs
- Minimize losses through effective controls, stock counts, and shrinkage prevention
- Liaise with suppliers and procurement teams where applicable
Team Leadership & People Management
- Supervise, train, schedule, and motivate branch staff
- Conduct performance reviews and enforce discipline where necessary
- Ensure adequate staffing levels and adherence to duty rosters
- Promote teamwork, accountability, and a customer-first culture
Customer Service & Experience
- Ensure high standards of customer service and prompt resolution of complaints
- Build strong customer relationships to enhance loyalty and repeat business
- Handle escalated customer issues professionally
Financial & Administrative Duties
- Monitor daily sales, expenses, and petty cash usage
- Prepare and submit accurate reports (sales, stock, staffing, and operations)
- Ensure compliance with health, safety, and statutory regulations
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Degree in Business Management, Supply Chain, Procurement, Retail Management, or a related field
- Minimum 2 years’ experience as a Manager, Supervisor, or Procurement Officer in a busy supermarket or retail environment
- Strong understanding of supermarket operations and FMCG products
- Proven leadership and people management skills
- Basic computer proficiency (POS systems, MS Excel, reporting tools)
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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