System Support Specialist

VACANCY ADVERTISEMENT

About the Company:

Directline Assurance Company Ltd, which is regulated by the Insurance Regulatory Authority, marks its 20th Anniversary this year, having been licensed in October 2005. The Company offers the full spectrum of motor insurance solutions with a focus on Motor Private, Motor Commercial, Motor PSV and Motorcycle classes in both Comprehensive and Third Party Only Cover.

As we mark this significant milestone, we are excited to invite applications from motivated and qualified Professionals to join our team in the role of SYSTEM SUPPORT SPECIALIST.

Job purpose

The role holder will be responsible for designing, developing, implementing, maintaining and testing complex systems, networks and infrastructure of computer hardware & software systems.

Key Responsibilities

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• Designing and maintaining system architecture and infrastructure that aligns with the business objectives and requirements
  
• Designing and implementing complex network and system configurations, including hardware and software components, to support business operations.
  
• Managing and maintaining server systems, including installation, configuration, and maintenance of servers, storage systems, and other related infrastructure.
  
• Troubleshooting system issues, analyzing root causes, and implementing solutions to prevent future problems.
  
• Conducting system performance analysis, monitoring and tuning to ensure optimal performance and reliability.
  
• Developing and implementing security policies, procedures, and controls to protect system data, information and assets.
  
• Managing backups and disaster recovery.
  
• Collaborating with other technical teams, such as developers, database administrators, vendors and security experts, to ensure successful integration and operation of systems.
  
• Providing technical guidance and support to end-users and other stakeholders to ensure smooth operation of systems.
  
• Participating in the design, development, and testing of software applications and systems.
  
• Staying up-to-date with emerging technologies, tools, and trends to ensure continued innovation and competitiveness.
  
• Designing or assisting with design of graphical user interface (GUI) and workflow charts as required
  
• Integrates software components and third-party applications
  
• Any other duties as may be assigned from time to time
  

PERSON SPECIFICATIONS

Academic Qualifications & Professional Qualifications

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• University degree in Computer Science, Engineering, Computer Programming or a relevant field from an institution recognized by Commission for Higher Education
  
• Member of a relevant professional body
  

Experience

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• Minimum three (3) years’ relevant experience
  
• Knowledge and understanding of the insurance industry practises will be an added advantage
  

Skills and Attributes

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• Proven working experience in installing, configuring and troubleshooting Windows based environments.
  
• Strong attention to detail and ability to spot errors or inconsistencies in code
  
• Must have excellent analytical and creative problem solving skills
  
• Excellent communication skills and ability to work with a team
  
• Up to date on the latest software innovations and committed to continually building on existing knowledge and skills
  
• Ability to follow directions closely and accurately
  
• Ability to innovate and create cutting-edge programs
  
• Advanced knowledge of operating systems
  
• Superior time management skills and ability to work productively with minimal supervision
  
• Solid Cloud experience and script writing skills
  

Application Instructions

If you qualify for the above advertised role, kindly send us a detailed CV and Application Letter clearly demonstrating your fit as per the roles & responsibilities and the person specifications (academic/professional qualifications, experience, skills & attributes) listed above.

Applications that do not conform to the Application Instructions will not be considered.

Kindly send your application documents to human.resource@directline.co.ke to reach us on or before 5.00pm Friday, 21st November 2025.