Telesales Executive

Key Responsibilities:

1. Lead Generation & Prospecting

·       Conduct high-volume outbound calls to engage potential business clients.

·       Research and build targeted prospect lists.

·       Nurture leads through personalized follow-ups and structured engagement.

2. Lead Qualification & Pipeline Support

·       Qualify leads based on need, budget, and decision-making capability.

·       Handover qualified leads to Sales Executives with complete documentation.

·       Track demos, confirmations, and follow-up outcomes.

3. Customer Engagement & Inquiry Handling

·       Manage inbound calls and emails, providing accurate product information.

·       Communicate solutions clearly, professionally, and persuasively.

·       Maintain excellent customer-first communication standards.

4. Reporting & CRM Management

·       Log all call activities and outcomes in Zoho CRM (or assigned CRM).

·       Maintain up-to-date lead information and pipeline movement.

·       Track call volumes, performance metrics, and conversion rates.

·       Prepare and submit weekly performance and activity reports.

Additional Responsibilities:

·       Support Sales Executives by scheduling meetings, demos, and follow-ups.

·       Participate in tele-sales campaigns, promotions, and marketing initiatives.

·       Conduct light market research to enhance lead targeting.

·       Assist with onboarding coordination when required.

·       Represent the company professionally in all phone and virtual interactions.

·       Perform duties assigned by management to support overall revenue goals.

Qualifications:

·       Diploma or Degree in Business, Marketing, Communications, or a related field.

·       Minimum 3 years of telesales experience, preferably in B2B.

·       Experience in selling telecom, VoIP, ICT, or other technical solutions is an added advantage.

·       Strong pitching skills and ability to handle objections effectively.

·       Proficiency in Zoho CRM or other CRM platforms.

·       Strong follow-up discipline and ability to manage high call volumes.

·       Highly organized, detail-oriented, and excellent in documentation.

·       Self-motivated, goal-oriented, and able to work with minimal supervision.