Telesales Executive - Construction/Building Materials

Job Title: Telesales Executive
Location: Nairobi, Kenya
Employment Type: Full-Time
Number of positions: Two - 1 position (permanent) and 1 Position 1-6 month’s Reliever
ABOUT THE ROLE
Our client seeking a highly experienced and results-driven Telesales Executive to play a critical role in revenue growth and customer retention. The ideal candidate is a polished telesales professional with strong consultative selling skills, CRM discipline, and a proven ability to close sales over the phone.
KEY RESPONSIBILITIES
Sales & Revenue Growth
✓ Conduct high-quality outbound calls to warm and cold leads, existing clients, and dormant accounts.
✓ Manage inbound inquiries, qualify leads, issue quotations, and convert opportunities into confirmed orders.
✓ Follow up consistently on quotations and pending decisions to maximize closure rates.
✓ Upsell and cross-sell products based on customer needs.
Customer Relationship Management
✓ Build and maintain long-term customer relationships through structured engagement.
✓ Handle objections, concerns, and complaints professionally and solution-oriented.
✓ Act as a trusted point of contact throughout the sales cycle.
CRM & Reporting
✓ Update all interactions, quotations, and activities accurately in the CRM.
✓ Maintain high CRM data integrity.
✓ Prepare daily, weekly, and monthly sales and activity reports.
Collaboration
✓ Work closely with sales, production, logistics, and marketing teams.
✓ Provide customer and market feedback to management.
KEY PERFORMANCE INDICATORS
✓ Lead-to-conversion rate
✓ Quotation follow-up success rate
✓ Monthly sales revenue vs target
✓ CRM compliance and data accuracy
✓ Customer retention rate
QUALIFICATIONS & EXPERIENCE
✓ Diploma or Degree in Sales, Marketing, Business Administration, or related field.
✓ Minimum 4–6 years proven telesales or inside sales experience.
✓ Prior experience in telesales or inside sales, preferably within the construction or building materials industry, is required.
✓ Strong CRM experience (Zoho CRM advantage).
✓ Excellent communication and persuasion skills.
✓ Highly disciplined, target-driven, and self-motivated.
CONTRACT TERMS
✓ Full-Time Employment
✓ Working Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.
✓ Location: Nairobi