Skills Required
COMPUTER SKILLS TYPING SKILLS MARKETING SKILLS COMMUNICATION SKILLS COMPUTERJob Summary
As a Telesales Representative at Nairobi Central Hardware Ltd, your role is to connect with customers, process orders accurately, & ensure seamless communication between sales, dispatch, & logistics teams. To perform effectively, you must be familiar with key SOP sections covering order handling, stock availability, customer disputes, & deliveries.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
As a Telesales Representative at Nairobi Central Hardware Ltd, your role is to connect with customers, process orders accurately, & ensure seamless communication between sales, dispatch, & logistics teams. To perform effectively, you must be familiar with key SOP sections covering order handling, stock availability, delivery coordination (including KBX & rider deliveries), customer returns, & dispute resolution. This guide outlines the specific procedures you are expected to understand & follow to maintain high standards of service, accuracy, & professionalism.
KEY RESPONSIBILITIES:
Initiate outbound calls to existing & potential customers to generate sales.
Provide clear & accurate information about our products & services to potential customers.
Ask probing questions to understand & customer needs & tailor sales pitches accordingly.
Accurately enter & update customer data into the Tally ERP system.
Process customer orders promptly & accurately.
Address customer grievances & ensure a positive experience to uphold the company’s reputation.
Meet or exceed sales targets through proactive efforts & upselling techniques.
Maintain detailed records of calls, sales, & customer interactions.
Actively contribute to achieving long-term sales goals & customer loyalty.
QUALIFICATIONS & SKILLS:
Minimum of a Diploma in a business-related field.
Proven experience as a Telesales Representative or similar role in sales.
Demonstrated success in meeting or exceeding sales targets over the phone.
Strong proficiency with Tally ERP or similar ERP & CRM softwares.
Quick to learn new product information & effectively communicate features & benefits.
Exceptional verbal communication & interpersonal skills.
Ability to stay calm, composed, & professional, even when handling rejection or difficult customers.
Strong problem-solving skills with a focus on customer satisfaction.
HOW TO APPLY:
If you are driven, results-oriented, & thrive in a fast-paced environment, we encourage you to apply & be a part of a fast growing company in the hardware industry. Use the link below:
Submit your application through the link below:
https://forms.gle/1ambTAhBwfX3zURY9
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