Travel Consultant
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New
Job summary
The job holder will assist clients in planning, organizing, and booking their travel arrangements, including transportation, accommodation, and related activities
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Major Responsibilities
Job Purpose
The job holder will assist clients in planning, organizing, and booking their travel
arrangements, including transportation, accommodation, and related activities
1. Flight Quotations & Bookings
• Prepare flight quotations using standardized formats and company-approved
routings, clearly indicating ticketing rules and conditions.
• Offer clients at least three travel options and advise on the most cost-effective
routes, including viable alternatives.
• Ensure you advise clients on Ticket Time Limits (TTL)
• Confirm all bookings and brief clients before and after ticketing on itinerary details
and any changes.
• Apply airline incentives and fare discounts responsibly and within the company’s
framework.
2. Client Communication & Advisory
• Provide clients with up-to-date travel information, including passport, visa, health,
and customs requirements.
• Communicate any schedule changes, cancellations, or PNR status updates
promptly and clearly.
• Ensure all client queries and requests are acknowledged and resolved within set
turnaround times.
3. Ticketing & Invoicing
• Ensure all tickets are issued in compliance with airline and company ticketing rules
to avoid ADMs.
• Verify official client authorization (e.g., LPO or letter of authority) before sending
tickets to accounts for billing. For Walk-ins, cash must be paid in advance.
• Process all invoicing within 24 hours of sale and review sales daily to void incorrect
or unused tickets promptly.
• Process refunds for unutilized tickets on a timely, monthly basis
4. Queue & PNR Management
• Regularly monitor system queues, clean up unwanted PNR elements (e.g., HX, UN),
and prevent no-shows.
• Provide real-time updates to clients regarding their booking status.
5. Client Service Excellence
• Ensure seamless online check-in and boarding pass provision for airlines offering
this service, considering client seating preferences.
• Maintain updated client profiles and treat all clients with professionalism and dedication.
• Cross selling across for Tours packages.
• Diploma or bachelor’s degree in hospitality, Travel and Tourism, or related field
• 2 years relevant experience
• Great sales and marketing ability
• Superior knowledge of tourism-industry trends
• Excellent knowledge of travel software; proficiency in reservation and booking systems (e.g., Amadeus, Sabre, Galileo).
• Strong customer service and communication skills.
• Attention to detail and accuracy in handling travel documentation.
• Passion for travel and enthusiasm for sharing travel experiences.
• Problem-solving skills and the ability to work under pressure.
• Flexibility to accommodate client needs, including after-hours support.
• Proficiency in multiple languages is a plus.
APPLICATIONS WILL BE REVIEWED ON A ROLLING BASIS. ONLY THE SHORTLISTED CANDIDATE WILL BE CONT
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