TRAVEL CONSULTANT

JOB PURPOSE
The job holder will assist clients in planning, organizing, and booking their travel arrangements,
including transportation, accommodation, and related activities
MAJOR RESPONSIBILITIES
1. Flight Quotations & Bookings
 Prepare flight quotations using standardized formats and company-approved routings, clearly
indicating ticketing rules and conditions.
 Offer clients at least three travel options and advise on the most cost-effective routes, including
viable alternatives.
 Ensure you advise clients on Ticket Time Limits (TTL)
 Confirm all bookings and brief clients before and after ticketing on itinerary details and any
changes.
 Apply airline incentives and fare discounts responsibly and within the company’s framework.
2. Client Communication & Advisory
 Provide clients with up-to-date travel information, including passport, visa, health, and
customs requirements.
 Communicate any schedule changes, cancellations, or PNR status updates promptly and clearly.
 Ensure all client queries and requests are acknowledged and resolved within set turnaround
times.
3. Ticketing & Invoicing
 Ensure all tickets are issued in compliance with airline and company ticketing rules to avoid
ADMs.
 Verify official client authorization (e.g., LPO or letter of authority) before sending tickets to
accounts for billing. For Walk-ins, cash must be paid in advance.
 Process all invoicing within 24 hours of sale and review sales daily to void incorrect or unused
tickets promptly.
 Process refunds for unutilized tickets on a timely, monthly basis.
4. Queue & PNR Management
 Regularly monitor system queues, clean up unwanted PNR elements (e.g., HX, UN), and
prevent no-shows.
 Provide real-time updates to clients regarding their booking status.
5. Client Service Excellence
 Ensure seamless online check-in and boarding pass provision for airlines offering this service,
considering client seating preferences.
 Maintain updated client profiles and treat all clients with professionalism and dedication.
 Cross selling across for Tours packages
EDUCATION AND KNOWLEDGE SKILLS
 Diploma or bachelor’s degree in hospitality, Travel and Tourism, or related field
 2 years relevant experience
 Great sales and marketing ability
 Superior knowledge of tourism-industry trends
 Excellent knowledge of travel software; proficiency in reservation and booking systems (e.g.,
Amadeus, Sabre, Galileo).
 Strong customer service and communication skills.
 Attention to detail and accuracy in handling travel documentation.
 Passion for travel and enthusiasm for sharing travel experiences.
 Problem-solving skills and the ability to work under pressure.
 Flexibility to accommodate client needs, including after-hours support.
 Proficiency in multiple languages is a plus.