Travel Coordinator

• Position Overview

  Our ideal Travel Coordinator is a customer-focused relationship builder who enjoys helping clients plan and manage travel experiences while coordinating logistics across vendors and internal teams. They combine strong customer service instincts with organizational skills to ensure each trip runs smoothly from inquiry through execution. This individual thrives in roles that require frequent communication, problem-solving, and service delivery.

  The Travel Coordinator plays a key role in delivering a smooth and well-organized travel experience for EPEX customers. This role supports the planning, coordination, and administration of travel experiences by working closely with customers, vendors, and internal teams to ensure every trip is accurately documented, well-prepared, and executed successfully.

  The Travel Coordinator serves as a primary point of contact for customers throughout the planning and preparation process. Through clear communication, strong attention to detail, and effective coordination of travel logistics, the Coordinator helps ensure each traveler is informed, supported, and prepared for their experience. 
  

  Key Responsibilities
  

  Travel Coordination & Customer Service

  • Provide one-on-one support to customers during the planning and booking process
  • Coordinate itinerary details, collect any necessary paperwork from the customer, and ensure forms and documents are completed accurately
  • Communicate with vendors and partners to secure reservations and pricing
  • Provide customers with reminders and guidelines to assist with their trip preparation
  • Work with customers, vendors, and internal staff to resolve client issues including booking problems, travel changes, and other concerns

  • Administrative & Operational Support

    • Maintain organized lead information, customer records, digital files, and internal documentation
    • Assist in the development of internal and external facing resources including workflow SOPs and customer FAQs
    • Support team scheduling and communication workflows
    • Compile data and prepare reports for leadership

Cross-Functional Collaboration

• Communicate customer needs clearly to ensure service delivery expectations are met
• Support special projects, group trips, or mission-based travel initiatives as needed
• Assist in marketing efforts as requested

Key Competencies

• Strong and professional verbal and written English communication skills
• Customer service skills and a people first mindset
• Able to work independently and as a team
• Motivated by success in Sales efforts and positive customer interactions

Qualifications

• English fluency
• Experience in Sales
• 2+ Experience in Customer Service
• Experience using CRM or Sales software
• Proficient in Microsoft Office Suite
• Prior Experience with the Travel industry a plus

***Candidate must have proper working Home Network to be eligible 

Pay: Ksh 500/hour