Full time Customer Service & Support Jobs in Kenya

Customer service & support - The CSR is responsible for providing professional and quality customer service both internally and externally. The CSR will be responsible for customer support across multichannel customer touch points.

Customer service & support - The Lead support desk in handling Sacco Member Complaints, Inquiries and Passing information to members.

Customer service & support - Our client is a premium lifestyle and concierge business focused on delivering personalised services, experiences and lifestyle solutions to its members. They are built around exceptional service, trusted relationships, discretion and a deep understanding of each member's individual needs and preferences. As the business continues to grow, they are looking for an experienced and highly personable...

Customer service & support - Handle patient registration, appointment scheduling, check-ins, and check-outs

Customer service & support - Job Responsibilities: · Responding promptly and effectively to customer requests, ensuring accurate information, guidance, and status updates are provided in a timely manner. · Managing customer inquiries initiated from various sources, such as walk-ins, phone calls, faxes, or emails, while maintaining a professional and courteous demeanor. · Ensuring all customer complaints, concerns, or inquirie...

Customer service & support - 🚀 Lead High-Performing Teams & Drive Operational Excellence We are looking for an experienced Operations Supervisor to lead, coach, and inspire a team of customer service professionals while ensuring exceptional performance, quality, and customer satisfaction for one of our global partners. 📍 Location: Nairobi-Kenya - On site 🕒 Schedule: Full-time availability required. The exact schedule will...

Customer service & support - Opportunity We are offering a six-month Management Trainee Program for recent graduates who want to turn their academic knowledge into real workplace experience. Trainees will be attached to one of the departments below, where they will work alongside experienced professionals and support day-to-day operations. Responsibilities Provide hands-on support to your host department in daily operations.A...

Customer service & support - RTA ensures the efficient and effective real-time management of operational processes and resources within a business or contact center environment. This involves monitoring, analyzing, and responding to real-time data and events to optimize workforce utilization, maintain service levels, and enhance overall operational performance. Additionally, the role involves creating and managing staff sched...

Customer service & support - Job Responsibilities: Customer Service Operations: Managing day-to-day operations of the Ship's Store, ensuring all aspects of customer service run smoothly and efficiently. Ensuring the provision of proactive, polite, and professional customer service to meet or exceed patron expectation Resolving customer service issues in a calm, professional, and efficient manner, including responding to compl...

Customer service & support - Job Responsibilities: · Prepare, mix, and serve alcoholic and nonalcoholic beverages in accordance with established recipes and organizational standards. · Serve beer, wine, and mixed beverages while ensuring responsible alcohol service practices. · Verify patron age and identifi cation in accordance with applicable laws, installation regulations, and organizational policies. · Monitor alcohol cons...

Customer service & support - Key Job Responsibilities Deliver prompt, empathetic, and effective support across phone, chat, and other member-facing channelsDiagnose and resolve technical issues with connected equipment, escalating complex cases with clear documentationUse AI-assisted tools to speed resolution and improve first-contact resolution, while still applying independent judgmentIdentify opportunities to save at-risk...

Customer service & support - About Us CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security. We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed...

Customer service & support - About Us CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security. We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed...

Customer service & support - Position Overview: As a Customer Service Representative, you will be the superhero who saves the day for our customers! You'll be the friendly voice on the other end of the line, the empathetic chat buddy, and the reliable email correspondent. You'll be responsible for delivering exceptional service and support to our customers, ensuring that their needs are met in a timely and efficient manner. R...

Customer service & support - The Guest Service Agent is responsible for creating a seamless, personalised and memorable guest experience from arrival to departure, while supporting the smooth operation of the Front Office and ensuring the hotel's luxury service and brand standards are consistently maintained. Key Responsibilities Welcome and warmly engage guests and visitors upon arrival, departure and throughout their stay,...

Customer service & support - The Customer Service Intern will be based at a Regional Service Centre and will serve as the first point of contact for customers seeking aftersales assistance, including product repairs and replacements. The role will involve receiving and screening faulty units, performing basic troubleshooting and initial checks, processing repair and replacement requests in line with established guidelines, an...