Assistant Internal Auditor at CIC Insurance

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and MalawiPURPOSEThe role is accountable for the day to day execution of client withdrawals & fund switch requests. The role will deliver operational effectiveness ensuring TAT on client disbursement of funds for excellent client experience.Primary Responsibilities Timely & accurate execution withdrawal & fund switch requestsConfirming client account balances and banking detailsMake call backs to verify client’s debit instructionsDebiting clients’ accounts and process payments end-to endResponding to any queries/complaints on withdrawalsPreparation of letters to clients’ banks to facilitate paymentsCarrying out due diligence on the documents received to change bank account detailsAccurately process requests to change bank account detailsPreparation of monthly interest disbursements and standing order paymentsEnsuring adherence to payment operating policies, procedures and risk management PERSON SPECIFICATION Academic Qualification A minimum of Bachelors’ Degree in Business or in a related field. Professional Qualification Progress towards relevant professional field (Added advantage) Experience Up to one years’ relevant experience. Skills and Competencies Excellent customer service skills Strong interpersonal skills.Excellent written and oral communication abilities.Ability to work accurately with close attention to detail; strong ability to scrutinize and examineAbility to take initiative and prioritize tasks; good time-management, multi-task, problem-prevention and problem-solving skills.Willingness to adapt to changing business needs