Bilingual Operations Specialist Assistant

Description

Overview:

A self-assured, fully engaged Operations Specialist will contribute as a team member by supporting the following areas: Traditional & Virtual Programming, Program Scheduling and Logistics, Program Tech Support, Member Attendance/Registration, Quality Assurance, and other duties as assigned to support all program platforms. The Operations Specialist will be co-responsible for promoting membership activity, conducting membership outreach as required, and supporting other Operations Team members.

Company Overview

At Wider Circle, we connect neighbors for better health. Wider Circle’s groundbreaking Connect for Life program brings neighbors together in-person and online for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists whose hand-on-hand approach to forming trusted circle’s is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities.

Responsibilities

To ensure success, an Operations Specialist will demonstrate a level of confidence to drive member activity/participation. Invariably, a superior Operations specialist will skillfully demonstrate problem-solving skills, be a critical thinker, and support the mission of Wider Circle.

Responsibilities:

Troubleshoot technical or system issues as it relates to assisting the field team

Responsible for multiple data entries in different systems, including input of member information and registration to member events

Data entry and event scheduling across multiple platforms

Operations analysis to support community engagement specialists

Assist with Membership Registration

Assist with Scheduling wider circle events

Assisting with venue searching and planning

Identifying coverage or support as needed to support operations

Monitoring operations emails to support the community team

Requirements

High School Diploma (some college or degree preferred).

Bi-lingual (English/Spanish Preferred)

Passion for serving others

Experience in scheduling or booking appointment

• Experience in an administrative role
• Excel and Microsoft office experience required

• Google Suites experience preferred

Ability to drive critical, participant-led dialogs about learning materials

Excellent verbal and written communication skills

Respectful, astute, and accommodating

Experience in the Healthcare field a plus

Comfort with constituents remotely

Benefits

[EEs] As a venture-backed company, Wider Circle offers competitive compensation, including:

• Performance-based incentive bonuses
• Opportunity to grow with the company
• Comprehensive health coverage, including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• Training and Development
• Salary: $18.00-$20.00