SALESPERSON/SHOP ATTENDANT (ELECTRONICS & HOME APPLIANCES)

Key Responsibilities

1. Customer Service & Sales Execution

• Engage walk-in customers, understand needs, recommend suitable products.
• Demonstrate product features, benefits, and comparative value.
• Maintain a customer-first approach in all interactions.

2. Digital Marketing & Online Engagement

• Create product photos, videos, and social media posts to drive visibility.
• Manage WhatsApp Business, Facebook, and Instagram enquiries.
• Convert online leads into sales and track conversions daily.

3. Retail Floor Management

• Arrange products neatly and maintain accurate price displays.
• Monitor fast-moving and slow-moving items and report trends.
• Maintain store cleanliness and visual presentation at all times.

4. Sales Documentation & Cash Handling

• Prepare sales receipts, update daily sales log, and hand over reports.
• Support payment confirmation and reconciliation with Finance/Admin.

5. Customer Follow-Up & After-Sales Support

• Track pending orders, deliveries, and customer collections.
• Provide customers with after-sales advice on usage and maintenance.

6. Inventory & Stock Coordination

• Conduct shelf counts, report shortages, and assist in stock rotations.
• Receive new stock and ensure proper labeling.

Qualifications

• ·         Diploma in Sales, Marketing, Business, or a related field.
• ·         Prior retail sales experience in electronics or household appliances is strongly preferred.
• ·         Good understanding of electronic items (TVs, fridges, audio systems, microwaves, cookers, washing machines, etc.) and their basic functions.
• ·         Basic content creation skills for photos, videos, and digital marketing.
• ·         Strong communication, presentation, and customer service skills.
• ·         Experience working in a fast-paced retail environment is an added advantage.

Core Competencies

• Customer Service Excellence
• Communication & Presentation
• Digital Sales Engagement
• Product Knowledge & Demonstration
• Accuracy & Record-Keeping
• Professional Conduct
• Teamwork
• Sales Target Orientation