RIDER (ELECTRIONICS & HOME APPLIANCES)

Key Responsibilities

1. Delivery & Pickup Execution

• Deliver small appliances, parts, and documents across Nairobi.
• Pick up customer items requiring repair or replacement.
• Ensure timely, safe, and accurate deliveries.

2. Inter-Branch & Technical Support Movements

• Transport items between branches, stores, and service teams.
• Support technicians with part movement and urgent dispatches.
• Respond quickly to on-demand tasks.

3. Motorbike Safety & Basic Maintenance

• Conduct daily checks (fuel, tyres, lights, brakes, cleanliness).
• Maintain compliance with all road and safety regulations.
• Report mechanical issues immediately.

4. Customer Interaction & Professionalism

• Interact politely and professionally with customers during deliveries.
• Communicate expected arrival times and updates clearly.
• Represent the brand positively at all times.

5. Documentation & Reporting

• Maintain accurate delivery logs, signatures, receipts, and proof of delivery.
• Update movement reports and GPS screenshots when requested.
• Ensure zero discrepancies in records.

Qualifications

• Valid motorcycle riding license.
• Strong knowledge of Nairobi routes.
• Smartphone proficiency (GPS, WhatsApp, calls).
• 1+ year delivery/rider experience preferred.
• Good communication and customer service skills.

Core Competencies

• Fast & Reliable Delivery
• Customer Service
• Route Planning
• Documentation Accuracy
• Road Safety & Discipline
• Professional Conduct
• Time Management
• Attention to Detail
• Reliability & Integrity