Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

RESPONSIBILITIES
•    Answer incoming calls and respond to customer’s emails
•    Management and resolve customer complaints
•    Sell products and place customer orders in the computer system
•    Identify and escalate issues to supervisors
•    Provide product and service information to customers
•    Research required information using available resources
•    Research, identify, and resolve customer complaints using applicable software
•    Process orders, forms, and application
•    Route calls to appropriate resources
•    Document all call information according to standard operating procedures
•    Recognize, document, and alert the management team of trends in customer calls
•    Follow up customer calls where necessary
•    Upsell products and services
•    Complete call logs and reports
•    Other duties as assigned

Qualifications and Skills
•    Proficient in relevant computer applications
•    1-3 years of experience in a call center environment
•    Knowledge of customer service practices and principles
•    Excellent data entry and typing skills
•    Superior listening, verbal, and written communication skills
•    Ability to handle stressful situation appropriately

Share Job Post

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Nairobi
| Full Time |
KSh 45,000 - 60,000
1mo
Anonymous Employer
Nairobi
| Full Time |
KSh Confidential
1mo
Nairobi
| Full Time |
KSh Confidential
1mo
Nairobi
| Full Time |
KSh Confidential
1mo