A Reputable Shipping and Logistics company seeks qualified persons for the roles of Call Centre Agents.
- Minimum Qualification:Diploma
- Experience Level:Mid level
- Experience Length:3 years
The call centre agent will be the first point of contact for handling customer inquiries, complaints etc. The suitable candidate is required to exercise a high degree of professionalism, work ethic and exceptional customer service.
Education, Key Competencies and Skills
• Strong verbal and written communication skills; in both English and Kiswahili
• No MTI
• Proficiency in Microsoft office applications e.g. Word Excel; PowerPoint etc.
• Minimum 3 years’ experience in a similar role preferably in the service industry
• Quality Assurance, customer complaint resolution, customer service and call etiquette
• Good team spirit and open minded
• Positive attitude and proactive collaboration
• Good stakeholder management and customer service
• Excellent communication and interpersonal skills
Female candidates are strongly encouraged to apply.
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