New
2 weeks ago
Call Centre Agents
Simplepay
Accounting, Auditing & Finance
Banking, Finance & Insurance
Confidential
Easy Apply
Job Summary
Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
- Achieve Monthly targets in the following KPIs
- Collections Targets
- Adherence to SoPs
Other Responsibilities Include
- Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.
- Maintain a realistically low incidence rate of bad debt in with the monthly targets by ensuring no rollover.
- Anticipate developments and identify accounts that may require special attention and flag them early.
- Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries.
- Compile documentation and necessary reports for necessary action by management.
- Maintain accurate individual records and performance statistics for once portfolio.
- Obtain sufficient information to assess the risk of new and existing customers
- Work within guidelines provided and as per the credit policy and report to line manager.
- Close liaison with all colleagues in the team to ensure effective coordination of collection activity ,the target being timely and query resolution.
- Ensure clients feedback is well captured in the CRM.
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
