Client Success Associate - Karen
BPOSeats.com
Customer Service & Support
IT & Telecoms
KSh
45,000 - 60,000
4 weeks ago
Job Summary
We are looking for independent-thinkers who want to help disrupt Human Management with exciting technology, working at the core to help establish Client on-boarding into HQZen – in-house Tech.The goal will be to provide excellent customer service and support to Clients both locally and globally throughout their use of the Tech.
- Minimum Qualification: Bachelor
- Experience Level: Internship & Graduate
- Experience Length: 1 year
Job Description/Requirements
Location: Karen
You will be responsible for working with our team to continue the Client Journey in BPOSeats through the lens of HQZen.
Responsibilities
- Documenting Client feedback and suggestions.
- Understanding Customer Experience by properly implementing HR workflows.
- Serving as the primary contact of on-boarding of new Clients and training of HQZen.
- Implementing the HQZen On-boarding process efficiently.
- Communicating with Clients verbally through virtual meetings and face-to-face discussions and non-verbally through email coordination and report making.
- Monitoring Clients to ensure a over-all experience with the company’s services.
- Building relationships with Clients and ensuring they are satisfied with the company’s services.
- Creating reports on Client activity such as usage, problems encountered and issue resolution.
Qualifications
- Outstanding organizational and attention-management abilities
- Excellent communication and interpersonal skills
- Problem-solving and decision-making aptitude
- Proficiency in Google Suite
- Critical thinking
- Strong ethics and reliability
- Emphatic behavior
- Patience and ability to stay calm under pressure
- Fresh graduates are encouraged to apply but must have initiative and quick learning skills
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