CUSTOMER CARE AGENT
Job summary
The Customer Care Agent will be responsible for handling customer inquiries, complaints, orders, and feedback while ensuring excellent customer service experience. The role involves maintaining positive customer relationships, resolving issues promptly, and supporting company sales and service operations.
Job descriptions & requirements
Certificate, Diploma, or Degree in Customer Service, Business Administration, Communication, Marketing, or related field
Previous experience in customer care or front office operations is an added advantage
Good communication and interpersonal skills
Computer literacy and knowledge of Microsoft Office applications
Ability to work under pressure and handle difficult situations professionally
Strong problem-solving and organizational skills
Ability to multitask and manage time effectively
Fluency in English and Swahili; additional languages are an added advantage
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