Key ResponsibilitiesRespond to customer inquiries via phone, email, or in personResolve customer issues in a timely and efficient mannerMaintain accurate customer records in QuickBooks accounting softwareCoordinate with other departments to ensure timely delivery of cargoHandle customer complaints and provide solutions to meet their needsCommunicate with customers regarding shipment status, delays, and other relevant informationPrepare reports and analyze data to identify trends and improve customer satisfactionProvide feedback to management regarding customer issues and opportunities for improvementPerform additional duties as assigned by the manager Key Skills & Qualifications High school diploma or equivalent required; some college coursework preferred2+ years of experience in customer service or a related fieldExcellent communication and interpersonal skillsStrong problem-solving and analytical skillsProficient in QuickBooks accounting software and Microsoft OfficeAbility to work independently and as part of a teamStrong attention to detail and organizational skillsAbility to multitask and prioritize tasks effectivelyThis job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by the manager N/B – Female Candidates are encouraged to apply.
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