Customer Service & Digital Marketer

Industry: FMCG

Location: Nyeri

Gross Salary: 55K

Our client is reputable FMCG Distributor in Nyeri is looking to hire a Customer Service & Digital Marketer who will be responsible for the following:

Duties & Responsibilities 

Customer Service

• Call customers to get their feedback on the Company’s products and services

• Introduce new products to new and existing clients

• Resolve customer complaints within the given timelines

• Keep records of customer interactions, transactions, comments, and complaints

• Carry out client visits to obtain first-hand information of their experiences on products and services.

• Solve customer issues while on customer visits and escalate as necessary to ensure customer satisfaction.  

• Engage customers through tele-sales, generate leads and handover to the sales team

• Analyze customer data, including social media interaction and physical visits

Social Media Marketing

• Create a calendar of events and capitalize on social media events to boost sales.

• Create social media content utilizing a variety of media creation tools in line with current industry best practice

• Define, monitor, and update social media key performance indicators 

• Grow and expand the Company’s social media presence into new & emerging social media platforms

• Prepare and share a weekly marketing reports 

• Create marketing strategies for bulk-SMSs marketing

• Be aware of both upcoming and future events and capitalize on these to increase sales

Qualifications & Requirements 

• Degree in Communication/Public Relations or related field.

• 3-5 years work experience gained in the FMCG industry in customer service/public relations/communications with social media marketing exposure 

• Proficient in graphics & design tools for use in creation of social media content is a MUST.

• Excellent skills in creating, writing, editing (photo/video/text) content 

• Proficient in the use of key social media marketing tools 

• Impeccable communication skills both verbal and written 

• Strong analytical and interpersonal skills 

• Ability to build and maintain good customer relationships

• Ability to multi-task, prioritize, and manage time effectively

• Ability to maintain high standards of professionalism at all times

• Ability to work in a team or as an individual with minimal supervision

• Proficient in Microsoft Office and its components

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service & Digital Marketer) to jobs@corporatestaffing.co.ke  before  22nd September 2023.