Customer Service Executive (Nairobi)

Oil Marketing Company

Job Summary

Provide office support to the team and ensure smooth running of the business at the office, receive telephone calls, receiving and directing visitors, timely and accurately documents filing.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements


  1. Maintain reception area and all common areas in a clean and tidy manner at all times
  2. Operate standard office equipment on a regular basis, including a copy machine and a computer
  3. Keep detailed and accurate records of visitor requests and of calls received
  4. Update calendars and schedule meetings
  5. Answering incoming calls, taking messages and re-directing calls as required, dealing with email enquiries
  6. Booking of meeting room in consultation with the Administration Manager
  7. Monitoring office supplies and ordering for replacements and restock
  8. Ensure that conference rooms and meeting rooms are clean and always ready for meetings.
  9. Ensure proper record keeping, filling and information management for the various entities.
  10. Timely submission of reports when needed.
  11. Copying, scanning and filing documents.
  12. Keeping the reception area tidy and observing professional etiquette.
  13. Arranging and serving refreshments for meetings


  • Diploma in Office Management
  • 5 years of relevant experience in an office environment
  • Proficient in Microsoft Office
  • Excellent phone skills
  • Demonstrated ability to read, write, and speak English
  • Comfortable multi-tasking and prioritizing tasks without guidance
  • Excellent interpersonal skills
  • Prioritizing, time management and organizational skills
  • Personal integrity
  • Communication Skills (Written & Oral)
  • Ability to work individually and as in a team.
  • Confidentiality¬†

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