Customer Service Intern at Stratostaff

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business. Qualifications/Requirements Degree or Diploma in Shipping (with experience) or related courseMS Office Applications.Customer Service orientedExcellent communication, interpersonal, presentation and leadership skillsOrganized and process orientedWork well under pressure in a fast-paced and professional environmentStrong Analytical SkillsSolutions oriented Job Specification- Accurate and timely Export and Import Invoicing while ensuring to adhere to all local authority requirementsTimely checks and publishing online delivery ordersAssisting on EAF cluster Booking confirmations and queries while ensuring full adoption and usage of sales force tools.Assisting on Cargo readiness tasks while ensuring full usage of sales force tools. Customer communication to ensure set vessel allocations are loaded.Providing excellent customer service at the reception, receiving, and answering phone calls, attending to walk in customers.Customer education and promotion of e-commerce transactionsMaintaining confidentiality for all documents in company custody and protecting company information and assets.Ensuring customers, overseas agents, and principal’s enquiries are answered in a timely manner and expectations are met.Ensuring full compliance with local SOPs, import service delivery, invoicing and release processes and Local Authority’s requirements.Weekly report on performance of related KPIs with proposals of process improvement needs.Proper record keeping for customer care documents for easy reference and retrieval when need be.Ensuring both online, telephone, email and walk in customers receive excellent customer service and quality service delivery for all their consignments.Miscellaneous related duties and tasks as may be assigned.