Customer Service & Support Jobs in Kenya

This role requires a hands-on leader who can effectively manage performance, handle escalations, oversee workforce planning, and maintain high service standards in a fast-paced 24/7 customer support environment.

This role requires a hands-on leader who can effectively manage performance, handle escalations, oversee workforce planning, and maintain high service standards in a fast-paced 24/7 customer support environment.

The role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure inquiries are resolved quickly and accurately while maintaining regulatory and operational standards.

The Head of Call Center will oversee and manage the call center operations within the company.

Responsible for acting as a liaison between members and the Society.

You'll create and optimise product listings, track performance KPIs, and support our Marketplace Manager in scaling our accounts across Amazon, eBay, and other key European platforms.

They have invested in modern digital finance processes to improve control, speed, and accuracy, particularly in stock costing and purchase order compliance. They value trust and transparency and work closely with offshore support teams to deliver timely, well-coordinated services.

We are seeking experienced, dedicated and results-driven Collection Agents to join our growing team. The successful candidates will be responsible for managing both pre due and overdue accounts, negotiating repayment arrangements, maintaining accurate collection records, and supporting the achievement of the company's debt recovery objectives .

The role of telephone-based debt collection offers significant growth potential; it effectively hones communication, negotiation, and persuasion skills, enabling job seekers to rapidly master efficient communication techniques and enhance their overall capabilities in conflict resolution and client interaction.

The role requires excellent communication skills, a customer-focused mindset, and the ability to build lasting client relationships while contributing to the company's sales growth.

HouseHunt Kenya is looking for energetic, self-driven, and entrepreneurial Property Scouts across Kenya to help identify, verify, and onboard quality rental and sale properties onto our platform. This flexible, field-based role is ideal for individuals who enjoy networking, exploring neighborhoods, meeting people, and earning through performance.

The CSS assistant is a support function to the Customer service and sales team. As a support function, the CSSA will be responsible for helping to develop and implement the Customer service and business development plans and strategies of the company. The expected outcomes of the job are to support revenue growth and brand loyalty.

The Customer Experience Intern will support the Customer Experience function in ensuring that partner organizations and entrepreneurs receive timely, responsive, and high-quality support while using Somo's digital platforms. The intern will gain practical experience in customer support, digital platform adoption, stakeholder engagement, data ma ...

We are seeking a detail-oriented Reservations Associate who applies strong critical-thinking skills to manage bookings, follow through and coordinate with the sales team, and ensure all reservation details are accurate and complete. This role requires someone who is highly organized, systematic, and able to process information carefully.

The Events Administrative Coordinator ensures smooth planning and execution of events by managing logistics, documentation, and administrative support.

Preparing and sending daily reports on branch sales and collections