Customer Service Representative- German Speaking

Influx Inc

Customer Service & Support

IT & Telecoms KSh Confidential
1 month ago

Job Summary

Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner. Evaluate problems and complaints of the callers and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Duties and Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Diagnose and solve the customer's problems in German
  • Communicate effectively via email and chat with our customers
  • Understand the company’s products so as to answer any questions or concerns
  • Coordinate effectively with peers and your manager
  • Contribute to a high-performance and friendly workplace culture

What we're looking for:

  • Excellent written and verbal English and German communication skills
  • German proficiency level C1 and above 
  • 1 year experience in customer service
  • An ability to quickly think on your feet
  • Strong problem-solving skills
  • Team player


  • The flexibility of working from home, this a remote and full-time position
  • Work with clients in the USA, EU, and elsewhere
  • Extensive opportunities to learn from, and work with, high-performing colleagues
  • Career opportunities! We're a fast-growing startup with roles and positions to grow into

If this sounds like you or someone you know, the application link is below! Apply now!

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.

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