Customer service representative
CitySprint Fulfillment Centre Limited
Customer Service & Support
Skills Required
computer literate can work under pressure and in a fast pace working environmentJob Summary
Dynamic client support professional with extensive experience in high-pressure environments, dedicated to maintaining a calm demeanor while addressing client concerns.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
· Attending to all new orders posted by clients.
· Attending to customers calling for inquiries and explanation of product usage.
· Monitoring and improving the performance of client accounts.
· Doing thorough recaps and follow ups of pending orders.
· Ensuring all orders are updated accurately and all details captured before uploading is done.
· Working on orders to ensure all orders given by the clients are closed on a monthly basis. No Pending order should last more than three weeks.
· Following up with the operations regarding dispatched orders with no delivery update within 7 days.
· Maintaining constant communication on challenges faced with the various accounts.
· Following the policies set for the call center department.
· Any other duties that may be assigned to you under this contract of employment
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