Customer Service Representatives (Must be proficient in French or Portuguese) - 10 positions

Job Summary

Our client is a global health service company dedicated to helping people improve their health, well-being and sense of security. They are looking for 10 m/f Customer Service Representatives for their Nairobi Office.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description


  1. You address our clients' questions with expertise and empathy by e-mail and telephone.  These questions may involve policy content, eligibility, hospital admission procedures, the reimbursement of submitted claims.
  2. You organize the in- and outflow of all incoming communication with special attention to the quality of the messages and to the response times.
  3. You make sure that hospitals worldwide receive all necessary documents for a plan member's admission within the best possible terms.
  4. All of these tasks are performed in English or other languages. 


  • You have a bachelor or master degree or equal through experience.
  • You have active knowledge of English. Knowledge of an extra language (French, Portuguese) is an asset.
  • You are strong in communication.
  • You are service-minded. 
  • You  work accurately and you do not mind working with tight deadlines.
  • You have a strong sense of responsibility.
  • You can easily handle procedures regarding document verification.
  • You can easily work with several software applications simultaneously (PC, mainframe, multimedia, etc.).
  • You like to work with numbers.
  • You handle confidential information in a discrete manner.
  • You work autonomously but also enjoy working as part of a team.
  • You like to take initiative. 


  1. A challenging job in an international and growing enterprise.
  2. A dynamic, and entrepreneurial company culture that values and stimulates initiative.
  3. Salary 76,000 gross with extralegal benefits and international medical cover.

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