New
3 weeks ago
Job Summary
Onboard new Canonical customers and introduce them to our products and support processes. Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. Assist sales in identifying growth opportunities or renewal risks
- Minimum Qualification:Bachelor
- Experience Level:Mid level
- Experience Length:2 years
Job Description/Requirements
As a customer success manager you will:
- Onboard new Canonical customers and introduce them to our products and support processes.
- Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives.
- Assist sales in identifying growth opportunities or renewal risks.
- Serve as customer advocate internally and influence Canonical products, websites, documentation, processes and people to improve customer satisfaction and retention.
- Create campaigns targeting multiple customers through digital touch-points and activities.
The successful candidate will have :
- A passion for customer satisfaction
- Love for technology, infrastructure and Ubuntu in particular
- Patience and ability to listen
- Good presentation skills
- Superior writing and communication skills
- Flexibility and good time management
What Canonical Offers:
- Learning and Development
- Annual Compensation Review
- Recognition Rewards
- Annual Leave
- Priority Pass for travel
- Flexible working option
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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