Debt Collection Officer- Nairobi and Kisumu

JOB SUMMARY;

Locate and notify customers of delinquent accounts via telephone, mail, and SMS. Duties Include receiving payment proof from clients/debtors and ensuring that all payments are accurately and promptly posted on the customer’s account and keeping records of collection and status on the collection system.

JOB DESCRIPTION;

• Perform various duties on assigned accounts such as recording, verification, and validation of customer’s details as received from Clients.
• Advise customers on ways of clearing their debts while communicating to them the importance of paying their debts and the consequences of non-payment.
• Portfolio performance Monitoring and control.
• Act as a mediator for disputes between customers and principals
• Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments
• Deliberate with customers by telephone or in person to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.
• Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.
• Provide customers with their correct account details e.g. balances, account numbers, etc.
• Maintaining data integrity and keep customer details confidential
• Attend to customers during scheduled/unscheduled meetings.
• Record information about financial status of customers and status of collection efforts in the company’s system.
• Respond to all correspondences e.g. e-mail, telephone, postal mail.
• Organize, manage, and implement the most suitable debt recovery method and techniques.
• Negotiate credit extensions if and when required subject to client’s approval.
• Preparation of reports as required.

QUALIFICATIONS

• Minimum of one year experience in a Debt Collection environment.
• Minimum of a Diploma or certificate in a relevant field and from a recognized institution (a Diploma/certificate in Banking/Credit management background will have an added advantage).
• Enthusiastic self-driven applicants.
• Computer literate & English proficiency.