DISPATCH SUPERVISOR

Brown’s Food Co. (www.brownsfoodco.com) is the umbrella brand for Brown’s Cheese, Delia’s Ice Cream and The Cracker Shack. Browns Food Co. produces a range of high quality natural cheeses, fast moving commodities e.g. cheddar and mozzarella as well as butter and yoghurt.

We are seeking to recruit a highly talented individual to fill in the following position:

DISPATCH SUPERVISOR

The role holder will be responsible for directing, coordinating, and executing the activities of inbound and outbound product movement within the dispatch section in a courteous and professional manner.

This position is based in Tigoni near Limuru, Kenya. This is 40 mins from Nairobi.

Key Responsibilities

Delivery Operations:

• Follow-up on pending orders with Production and Stores. Departments to ensure that all orders are delivered on time.
• Arrange shipment of goods by anticipating delivery requirements and expediting orders.
• Verify items shipped by matching delivery notes, reconciling. quantities and communicating discrepancies.
• Formulate better order dispatch mechanics and implement the same.

Monitoring and Coordination

• Monitor damaged items, shortages, goods returned and mis-shipments and ensure that the same is communicated to both the Supervisor and sales department.
• Develop, maintain and monitor staff scheduling for efficient deployment of personnel for maximum results/ performance.
• Coordinate dispatch operations and activities with Sales, Stores and Production Departments.
• Plan, assign, direct and evaluates the work of dispatch personnel.
• Ensure quality checks for all products received at the dispatch cold-room, and loading bay area.
• Structure and maintain a tracking system that enforces product quality, FIFO standards and live, stock tracking.

Customer Operations

• In liaison with Production, Stores and Sales departments, communicate to customers of any anticipated or actual delay in supply and likely time of supply and/or delivery.
• Monitor and evaluate service quality to ensure compliance with the Company’s Customer Service Policy including but not limited to investigation of complaints with recommendations for corrective action.
• Resolve customer issues arising from dispatched orders for customer satisfaction.
• Directly supervise logistics team to ensure effective delivery of goods to customers. 

Reporting

• Write reports on all dispatch and order delivery issues and submitting them to the Head of Operations.
• Performing any other duties as may be assigned from time to time.

Key Skills and Qualifications

• Diploma in any Business related field
• At least 3-5 years’ dispatch coordination experience in FMCG set up, 2 years at a supervisory level.
• A Valid driver’s license and a clean driving record will be an added advantage.
• Excellent Analytical Skills, Good Knowledge of MS Excellent.
• Time management and organizational skills to keep track of deliveries and stay on schedule.
• Excellent communication abilities.
• Flexible, Positive attitude and professional demeanor.
• Ability to foster great people relations.

Only shortlisted candidates will be contacted.