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Brown’s Food Co.

Supply Chain & Procurement

Retail, Fashion & FMCG KSh Confidential
3 weeks ago

Job Summary

At least 3-5 years’ dispatch coordination experience in FMCG set up, 2 years at a supervisory level.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Brown’s Food Co. (www.brownsfoodco.com) is the umbrella brand for Brown’s Cheese, Delia’s Ice Cream and The Cracker Shack. Browns Food Co. produces a range of high quality natural cheeses, fast moving commodities e.g. cheddar and mozzarella as well as butter and yoghurt.

We are seeking to recruit a highly talented individual to fill in the following position:


The role holder will be responsible for directing, coordinating, and executing the activities of inbound and outbound product movement within the dispatch section in a courteous and professional manner.

This position is based in Tigoni near Limuru, Kenya. This is 40 mins from Nairobi.

Key Responsibilities

Delivery Operations:

  • Follow-up on pending orders with Production and Stores. Departments to ensure that all orders are delivered on time.
  • Arrange shipment of goods by anticipating delivery requirements and expediting orders.
  • Verify items shipped by matching delivery notes, reconciling. quantities and communicating discrepancies.
  • Formulate better order dispatch mechanics and implement the same.

Monitoring and Coordination

  • Monitor damaged items, shortages, goods returned and mis-shipments and ensure that the same is communicated to both the Supervisor and sales department.
  • Develop, maintain and monitor staff scheduling for efficient deployment of personnel for maximum results/ performance.
  • Coordinate dispatch operations and activities with Sales, Stores and Production Departments.
  • Plan, assign, direct and evaluates the work of dispatch personnel.
  • Ensure quality checks for all products received at the dispatch cold-room, and loading bay area.
  • Structure and maintain a tracking system that enforces product quality, FIFO standards and live, stock tracking.

Customer Operations

  • In liaison with Production, Stores and Sales departments, communicate to customers of any anticipated or actual delay in supply and likely time of supply and/or delivery.
  • Monitor and evaluate service quality to ensure compliance with the Company’s Customer Service Policy including but not limited to investigation of complaints with recommendations for corrective action.
  • Resolve customer issues arising from dispatched orders for customer satisfaction.
  • Directly supervise logistics team to ensure effective delivery of goods to customers. 


  • Write reports on all dispatch and order delivery issues and submitting them to the Head of Operations.
  • Performing any other duties as may be assigned from time to time.

Key Skills and Qualifications

  • Diploma in any Business related field
  • At least 3-5 years’ dispatch coordination experience in FMCG set up, 2 years at a supervisory level.
  • A Valid driver’s license and a clean driving record will be an added advantage.
  • Excellent Analytical Skills, Good Knowledge of MS Excellent.
  • Time management and organizational skills to keep track of deliveries and stay on schedule.
  • Excellent communication abilities.
  • Flexible, Positive attitude and professional demeanor.
  • Ability to foster great people relations.

Only shortlisted candidates will be contacted.

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