Field Collection Officer

Position Reports to    Collections Manager
Position Supervises    None

Duties and Responsibility
a)   Investigate and resolve any customer queries and complains through verbal or written correspondence in line with Newark policies.
b)   Achieve monthly collections target (Recovery of defaulted amounts within period given).
c)   Handles complaints or difficult calls and making sure employees comply with company policies when contacting individuals to collect past due balances that they owe.
d)   Ensures that all written correspondence complies with company policies in regards to repossession.
e)   Negotiates payment arrangements and follow up to make sure the payments are made.
f)    Collection task of all moneys defaulted since inception.
g)   Monitor on collections
h)   Retain customer loyalty while initiating processes for collection of payments.
i)    Maintain and update customer records from whom collections are made.
j)    Field visit on difficult clients with the objective of collections.
k)   Interaction of all the defaulted accounts in your portfolio.
l)    Detection of fraudulent activities and reporting on the same.
m)    Any other duty as maybe assigned by the manager