Fraud Analyst

What you'll do:

- Management of disputes reported by payment providers, preparation of defense documentation, reporting of metrics, debit control of fraud transactions and coordination of the dispute process whilst identifying and suggesting improvements

- Identify fraud patterns by continuously monitor and review traffic for early warnings of suspicious activity

- Analyze users who have been blocked to evaluate a possible rehabilitation and investigate users with fraudulent activity

- Investigate compliance cases highlighted by transaction monitoring systems and action/report suspicious activity

- Monitor results and opportunities for improvement of KYC processes with the technology area and interface with the company’s suppliers

- Analyze new merchants applications and generate onboarding reports

- Collaborate with internal stakeholders such as legal, compliance, operations and technology teams to achieve objectives and communicate awareness of fraud trends and initiatives

- Design procedure manuals and create reports on the performed tasks

- Assist in special projects and ad-hoc assignments, upon request

What you'll need:

- Previous experience in fraud prevention of at least 2 years

- Strong analytical skills and passionate for discovering new patterns

- Attention to detail without losing the big picture

- Enthusiastic, proactive, team player & problem solver

- Very good organization and detail orientation

- Fluent written and spoken English (must)

- Spanish and Portuguese are a plus

- Advanced Knowledge of excel and spreadsheets

- Knowledge of data visualization and analysis, SQL is a plus