Fraud Risk at Cellulant Corporation

Job Description Cellulant is a digital payments business. We run an ecosystem of consumers, merchants and banks in which we facilitate payments and build value through the value-added services we layer on top. In building this ecosystem we serve different types of customers with different products, in a range that includes mobile banking products, mobile credit products, USSD, SMS, and digital content. We are currently serving merchants and banks across 10 countries, and a wide set of industriesSUMMARY Fraud risk monitoring of all Cellulant’s payment portfolio across card, mobile and bank payment methods. The fraud analysts will need to have knowledge of fraud monitoring systems, resolving flagged transactions, demonstrated hands-on experience handling suspected or confirmed fraud incidentsKey Relationships and Stakeholders: Product Team, Operations Team, Treasury Team and Sales Team CORE RESPONSIBILITIES: Daily monitoring of flagged transactions in the fraud risk monitoring systemDaily monitoring of the fraud risk system to ensure it is working correctlyInterfacing with internal technical teams and external vendors to resolve issues related to the working of the fraud risk systemResolving flagged transactionsDaily preparation of merchant and clients volume volatilityResponding to queries from other functions touching on fraud riskAttending to tickets on flagged transactions, suspected transactions, confirmed fraud incidentsEscalating confirmed fraud cases in accordance to set processes and proceduresWorking with cross functional teams to resolve suspected or confirmed fraud incidencesSetting and tweaking rules for transactions fraud risk monitoringContributing knowledge to internal and external stakeholders on fraud risk management in the payments industry QUALIFICATIONS & EXPERIENCE:Must have experience: At least 2 years experience in Transaction Fraud Monitoring preferably in payment servicesMerchant monitoring for anomaly detectionHandling fraud monitoring across card, mobile and bank payment methods Experience that will count in your favor: Managing Rule based or Machine Learning Based Fraud Monitoring SystemKnowledge of Cybersource and MPGS payment gateways Nice to have Experience: Technical experience working on API interface systems in payments industry Qualifications: Bachelor’s Degree in Accounting or Technical Field Skills: Managing external vendors Interpersonal skillsPeople skills for managing cross-functional projectsKnowledge of card, bank and mobile payments end-to-endKnowledge of fraud risk management systems Personal Attributes: Ability to take initiative and execute on tasks without needing explicit directions and with little to no supervisionCan-do attitude